32
Guarantee
Your product has the benefit of our manufacturer’s
guarantee which starts from the date of purchase.
Within the guarantee period we will resolve defects in
materials or workmanship, free of charge, by repairing or
replacing parts or product as we may choose.
This guarantee is in addition to your statutory rights
and is subject to the following conditions:
● The product must be installed and maintained in
accordance with the instructions given in this guide.
● Servicing must only be undertaken by us or our
appointed representative.
Note!
if a service visit
is required the product must be fully installed and
connected to services.
● Repair under this guarantee does not extend the original
expiry date. The guarantee on any replacement parts
or product ends at the original expiry date.
● For shower fi ttings or consumable items we reserve
the right to supply replacement parts only.
This guarantee does not cover:
● Call out charges for non product faults (such as
damage or performance issues arising from incorrect
installation, improper use, inappropriate cleaning, lack
of maintenance, build up of limescale, frost damage,
corrosion, system debris or blocked fi lters) or where no
fault has been found with the product.
● Water or electrical supply, waste and isolation issues.
● Compensation for loss of use of the product or
consequential loss of any kind.
● Damage or defects caused if the product is repaired
or modifi ed by persons not authorised by us or our
appointed representative.
● Routine maintenance or replacement parts to comply
with the requirements of the TMV2 or TMV3 healthcare
schemes.
● Accidental or wilful damage.
● Products purchased ex-showroom display.
What to do if something goes wrong
If your product does not function correctly when you fi rst
use it, contact your installer to check that it is installed
and commissioned in accordance with the instructions in
this guide.
If this does not resolve the issue, contact our Customer
Services Team who will offer you or your installer help
and advice.
If the performance of your product declines, check in this
guide to see if simple home maintenance is required. If you
require further assistance call our Customer Services Team.
Technical Helpdesk Service
Our Customer Services Team is comprehensively trained
and can offer help and advice, spare parts, accessories or
a service visit.
We will need you to have your model name or number,
power rating (if applicable) and date of purchase.
As part of our quality and training programme calls may be
recorded or monitored.
Rada Website
(www.radacontrols.com)
From our website you can view our full product catalogue
or download a brochure.
Spares and Accessories
We maintain extensive stocks of genuine spares and
accessories and aim to provide support throughout the
product’s expected life.
Payment can be made by phone at time of order using most
major Credit or Debit cards and we aim to despatch orders
within two working days.
Items purchased from us are guaranteed for 12 months
from date of purchase.
For safety reasons spares exposed to mains voltages
should only be fi tted by competent persons.
Returns
– items can be returned within one month of date
of purchase, providing that they are in good condition and
the packaging is unopened. If you wish to return any items
please notify us in writing with seven days of receipt.
Service / Repairs
Our nationwide team of Service Technicians can carry out all
service or repair work to your product within the guarantee
period and beyond.
You have the assurance of a fully trained Technician,
genuine Rada spare parts and a 12 month guarantee on
any chargeable work done.
Service Contracts
A regular service visit ensures your product continues to
perform at the peak of performance. We offer annual or
biannual servicing carried out by our fully trained technicians
subject to site survey.
To Contact Us - Customer Service and
Specifi cation Enquiries UK
Telephone: 0844 571 1777
E-mail: [email protected]
Fax: 0844 472 3076
By Post: Rada Controls, Cromwell Road, Cheltenham,
Gloucestershire, GL52 5EP
Rada is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to alter
product specifi cations without notice.
FM 14648
1143308-W2-E (1621) (N73M)
© Kohler Mira Limited, 10/2013
CUSTOMER SERVICE
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