Troubleshooting
If you have any problems with your television, please check the suggested
solutions below, as these issues may be caused by improper adjustment/setup
rather than a malfunction with the unit. If the problem persists, please contact
the Kogan customer support team.
Problem
Possible Solution
Poor picture and sound quality
•
Try a different channel
•
Adjust the antenna
•
Check all connections
No picture or sound in TV status
•
Try another channel
•
Press the TV/AV button
•
Make sure TV is plugged in
•
Check the antenna connection
No sound, or sound is too low at maximum
volume
•
Check the volume settings on any
external speakers connected to your
television
•
Adjust the TV volume accordingly
•
Check that MUTE hasn't been turned on
No colour, wrong colour or tints
•
Make sure the program itself is
broadcast in colour
•
Select the picture menu, then adjust the
colour and tint submenus
Picture rolls vertically
•
Check all connections
Blurred or snowy picture, distorted sound
•
Check direction, location and
connections to your antenna
•
Issues may be caused by use of an
indoor antenna
Remote control malfunctions
•
Replace remote control batteries
•
Check battery terminals
•
Remote is out of range, move closer to
TV
•
Confirm there is no obstructions
between remote and TV
•
Make sure power cord is plugged in
Image is not centered on the screen
•
Adjust the horizontal and vertical
position
If you have any further questions or concerns regarding the use of this
television, please contact the Kogan customer support team.
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