22
Troubleshooting
Before contacting a service technician for any problems that arise, perform the following simple checks. If
the problem persists, unplug the LCD TV and contact Kogan Technologies.
PROBLEM
POSSIBLE SOLUTION
No sound and picture
- Check that the main plug has been properly connected to a power outlet.
- Check that you have pressed the POWER button on the front of TV set.
- Check the picture contrast and brightness settings.
Normal picture but no
sound
- Check the volume.
- Sound muted? Press the MUTE button.
- Try another channel as the problem may be with the broadcast.
- Are the audio cables installed properly?
The remote control does
Not work
- Check if there is any object between the product and remote control
causing an obstruction.
- Are batteries installed with correct polarity (+ to +, - to -)?
- Correct remote operating mode set: TV, VCR etc.?
- Install new batteries.
Power is suddenly turned
off
- Is the sleep timer set?
- Is the Power On/Off Timer (page 16) option on?
Picture appears slowly
after switching on
- This in normal, the image is muted during the product startup process.
Please contact you service center, if the picture has not appeared after
five minutes.
No or poor color or poor
picture
- Adjust the color in menu option.
- Try another channel, the problem may be with the broadcast.
- Are the Video cables installed properly?
- Change the Video OSD Settings (page 10-12)
Horizontal/vertical bars
Or picture shaking
- Check for local interference such as an electrical appliance or power tool.
Poor reception on some
channels
- Station or cable product experiencing problems. Tune to another station.
- Station signal is weak, reorient antenna to receive weaker station.
- Check for sources of possible interference.
Lines or streaks in pictures
- Check the antenna (Change the direction of the antenna).
No output from one of the
speakers
- Adjust balance in menu option.
