Problem
Possible cause
Remedy
You decreased the heat set‐
ting to .
Start from and only in‐
crease the heat setting.
You cannot activate the out‐
er ring.
Activate the inner ring first.
There is a dark area
on the multiple zone.
It is normal that there is a
dark area on the multiple
zone.
The sensor fields become
hot.
The cookware is too large or
you put it too near to the
controls.
Put large cookware on the
rear zones if possible.
comes on.
Automatic Switch Off oper‐
ates.
Deactivate the hob and acti‐
vate it again.
comes on.
The Child Safety Device or
the Lock function operates.
Refer to "Daily use" chapter.
and a number come on.
There is an error in the hob.
Disconnect the hob from the
electrical supply for some
time. Disconnect the fuse
from the electrical system of
the house. Connect it again.
If comes on again, speak
to an Authorised Service
Centre.
E6 comes on.
The second phase of the
power supply is missing.
Check if the hob is correctly
connected to the electrical
supply. Remove the fuse,
wait one minute, and insert
the fuse again.
If you cannot find a solution...
If you cannot find a solution to the problem
yourself, contact your dealer or an
Authorised Service Centre. Give the data
from the rating plate. Give also three digit
letter code for the glass ceramic (it is in
the corner of the glass surface) and an
error message that comes on. Make sure,
you operated the hob correctly. If not the
servicing by a service technician or dealer
will not be free of charge, also during the
warranty period. The instructions about
the Service Centre and conditions of
guarantee are in the guarantee booklet.
INSTALLATION
WARNING! Refer to Safety
chapters.
Before the installation
Before you install the hob, write down the
information bellow from the rating plate.
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