Kodiak Recirculating Chiller Technical Manual
Manual # 820-0109, Rev. Y, 07/08/10
- 48 -
Check Lytron’s website
www.Lytron.com
for the most current technical information.
LYTRON COOLING SYSTEMS SERVICE POLICY
Lytron’s cooling systems are the product of over 40 years of thermal engineering and
manufacturing experience. We designed them to provide superior reliability, easy
maintenance, and worry-free operation. However, occasionally a system may need repair. To
ensure your process is back up and running quickly, Lytron has implemented the following
cooling system service policy.
Lytron's Standard Warranty
Lytron's warranty is set forth at the end of the cooling system manual sent with each product.
Diagnostic Consultation:
At no cost, Lytron will attempt to diagnose the problem over the phone. Our service department can
be reached by c1-781-933-7305 and following the menu. Service technicians are available 24
hours/7 days for consultation. Lytron strongly encourages customers to take advantage of this service
before returning a cooling system to Lytron for evaluation. Often a problem with a system can be fixed
quickly in-house or is an application problem. By working with Lytron’s service department to
troubleshoot a cooling system, you do not have the downtime and expense associated with returning
the system to our factory.
Phone diagnosis can be difficult and may actually be a trial and error process. Lytron will not assume
any liability for misdiagnosis when diagnosing over the phone.
Warranty and Non-warranty Returns:
To return a cooling system, a Lytron Return Material Authorization (RMA) number must be obtained
from Lytron’s service department, which can be reached by c1-781-933-7305 and following the
menu. Prior to calling, the system part number, serial number, and a detailed description of the
problem must be recorded, as this information is required to assign an RMA number. A Purchase
Order, (PO), is also required for the evaluation and repair charges if Lytron determines the system is
not defective as defined by the warranty (see below for more details). The RMA number should be
indicated on the outside packaging of the returned unit. Systems must be returned clean, dry, and
free from chemicals to Lytron’s factory, shipping costs prepaid. Lytron is not responsible for any
damage incurred in the return shipment.
Lytron ordinarily will evaluate the unit within 2 or 3 business days of receipt. Lytron will use
reasonable effort to repair the unit promptly, in most cases within one week of receiving all the
required parts.
If upon examination Lytron determines the system is not defective as defined by the warranty, an
evaluation fee of $375 to $595, depending upon the system type will be charged. The evaluation fee
will be charged regardless of disposition (i.e.: scrap).
In order to expedite the repair process for both warranty and non-warranty repair returns, a PO is
required with recommended limits that will be determined when calling for the RMA. The amount
suggested will cover the evaluation fee and most repair charges for non-warranty repairs. Lytron will
proceed with the repair unless the total charges (evaluation and repair) exceed the amount of the PO.
If this is the case, Lytron will provide a quote before proceeding with the repair. Repairs determined to
be covered under warranty will not have any charges posted against the PO.
