Troubleshooting and support
www.kodak.com/go/digitalframesupport
23
Frame loses battery
power (power cable
disconnected)—
doesn’t work on battery
power or works for less
than 1 hour.
■
Charge the battery (
see page 3
).
■
Refresh the battery:
– Fully charge the battery—connect the power cord and leave
connected for at least 3 hours.
– Fully discharge the battery—disconnect the power cable, start
the frame and let it run until the battery is discharged (the
frame turns itself off).
– Repeat the above charge/discharge procedure 2 or 3 times.
■
Battery may need replacing. Visit
www.kodak.com/go/accessories
.
Frame freezes up or
doesn’t work properly.
■
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
■
Reset the frame. Press the Mode and Power buttons (
see page 2
)
at the same time, then tap Yes to reset the frame. (Resetting your
frame does not erase your saved files.)
Audio portion of video
doesn’t play.
■
Press + on the Volume button (
see page 2
).
You set automatic
on/off but the frame
doesn’t turn on and off
at the specified times.
■
If your frame loses power, the clock returns to the factory setting
and auto on/off times are disabled. See
Resetting the clock and
calendar after losing power, page 24
.
If...
Try one or more of the following