26
www.kodak.com/go/support
4
Troubleshooting and support
For step-by-step product support, visit
www.kodak.com/go/digitalframesupport
and
select Interactive Troubleshooting & Repairs.
Picture frame problems
If...
Try one or more of the following
Frame does not
turn on.
■
Make sure the power cable that was included with your frame is
connected securely (see
page 2
).
■
Unplug the power cable from the frame. Wait 5 seconds, then
reconnect the cable.
■
Press and hold the power button (for about 2 seconds), then
release.
Nothing happens when
a memory card, camera,
or USB device is
connected.
■
Insert a certified SD/MMC/MS/xD card with images into the
designated card slot, then push to seat it (see
page 5
). In the top
card slot, make sure the card is seated flush with the top.
■
Make sure the USB cable that was included with your camera or USB
device is connected securely (see
page 6
).
■
Make sure the file format of your pictures is supported (see
page 30
).
NOTE: A large picture file may take time to appear.
Touch border doesn’t
work.
■
Use your finger to make your selections on the touch-sensitive
borders (see
page 3
).
IMPORTANT:
Do not slide on the right border (tap only).
■
Unplug the power cable from the frame. Wait 5 seconds, then
reconnect the cable. Press and hold the power button (for about 2
seconds), then release.
