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www.kodak.com/go/support
5
Troubleshooting and support
For step-by-step product support, visit
www.kodak.com/go/digitalframesupport
and
select Step-by-Step Solutions & Repair.
Picture frame problems
If...
Try one or more of the following
Frame does not
turn on.
■
Make sure the power cable that was included with your frame is
connected securely (see
page 2
).
■
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
Nothing happens when
a memory card or USB
device is connected.
■
Insert a certified SD/MMC/MS/xD Card, with images, into the
upper designated card slot, then push to seat it (see
page 8
).
■
Insert a certified MS Duo/Duo Pro Card, with images, into the
lower designated card slot, then push to seat it (see
page 8
).
NOTE: Do not insert an MS Pro or MS Pro Duo card in the top slot. It could get stuck
and damage the card or your frame.
■
Make sure the USB cable that was included with your USB device is
connected securely (see
page 9
).
■
Make sure the file format of your pictures is supported. (See
page 36
).
NOTE: Pictures may take a longer time to display when: the picture/video files are
large; when using a large capacity memory card or other connected device.
Touch border doesn’t
work.
■
Use your finger to make your selections on the touch-sensitive
borders (see
page 4
). Lights on the border show you where to
touch.
IMPORTANT:
Do not slide on the right border (tap only).
■
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.