Getting help
www.kodak.com/go/support
41
Computer/connectivity problems
Picture quality problems
You cannot take a
picture
■
Turn the camera off, then on again.
■
Depress the Shutter button all the way (see
page 5
).
■
Insert new or charged batteries (see
page 2
).
■
Memory is full. Transfer pictures to the computer (see
page 36
),
delete pictures (see
page 21
), or insert another card.
Memory card not
recognized or camera
freezes with card
■
Card may be corrupted. Format the card in the camera (
see
page 35
).
■
Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the
desired picture/video
■
To view pictures on a card or in internal memory,
see page 20
.
Status
Solution
Computer does not
communicate with
the camera
■
Make sure the batteries are charged and installed correctly (see
page 2
).
■
Turn on the camera.
■
Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see
page 36
).
■
See KODAK Software Help at
www.kodak.com/go/camerasw
.
Status
Solution
Picture is not clear
■
To automatically set exposure and focus, press the Shutter button
halfway
. When the framing marks turn green, press the Shutter
button
completely down
to take the picture.
■
Clean the lens (see
page 46
).
■
Make sure the camera is not in Macro mode (
see page 32
) if you are
more than 27.6 in. (70 cm) from your subject.
■
Place the camera on a flat, steady surface or use a tripod (especially
in high-zoom settings or in low light).
Status
Solution
