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Getting help
www.kodak.com/go/support
16
NOTE: If problems persist, go to
www.kodak.com/go/Zi8support
and click Step-by-Step Solutions & Repair.
Problem
Solution
Camera will not turn on.
■
Ensure that the battery is correctly inserted and charged.
Videos are choppy or
jumpy when played on a
computer.
■
Use ARCSOFT MEDIAIMPRESSION Software for video
playback.
■
Ensure that the computer system requirements are met. Go to
www.arcsoft.com/support
.
Videos are blurry.
■
Check the Landscape/Macro focus button (
see page 12
).
■
Ensure that the lens is clean.
■
Ensure that the subject is at least 1 m (3.3 ft) from the lens.
■
Turn on Image Stabilization (
see page 11
).
■
When using a tripod, turn off Image Stabilization.
Videos do not play on a TV.
■
Ensure that an HDMI or AV Cable is properly connected
directly to the TV input (
see page 10
).
■
Ensure that the TV menu settings are correct for an HDMI or
AV connection.
■
Ensure that the Video Out is set correctly (
see page 11
).
Videos are in low
resolution and/or are not
saved.
■
If no card is inserted and the camera is powered by the AC
adapter, then videos are taken in low resolution and are not
saved. (The camera is in Demo mode.) Insert a card or unplug
the AC adapter.
Camera will not work with
optional remote control.
■
Ensure that the battery is correctly inserted in the remote
control and camera.
■
Ensure that the battery is correctly inserted in the camera.
■
Ensure that the camera infrared receiver (above the lens) and
the remote control have an unobstructed path.
Solve problems with
ARCSOFT Software.
■
Go to
www.arcsoft.com/support
. (For other applications, go
to their support sites.)