Troubleshooting
www.kodak.com/go/support
16
Computer/connectivity problems
Status
Solution
Computer does not
communicate with
the picture viewer.
■
Turn on the picture viewer.
■
Ensure that the USB cable (Model U-5A) is connected from
the picture viewer to the computer port (
page 3
). If using an
EasyShare dock, check all cable connections. Ensure that the
picture viewer is seated on the dock.
■
Ensure that the latest version of EasyShare software is
installed and running (
page 1
).
Pictures do not transfer to
the computer.
■
Click the Help button in EasyShare software.
A slide show does not run
on an external video device.
■
Adjust the picture viewer Video Out setting (NTSC or PAL
page 7
).
■
If using an EasyShare dock, press the TV button on the dock.
■
Ensure that the external device settings are correct (see the
device’s user’s guide). For Windows OS-based computers,
check device manager and USB serial bus controllers for
conflicts. Restart the computer. (For more information about
the Windows OS, see
www.kodak.com/go/pcbasics
.)
You cannot add pictures to
the picture viewer.
■
If there is not enough room in the picture viewer’s internal
memory for all favorite pictures, the most recent favorites
are transferred from the computer to the picture viewer.
■
Click the Help button in EasyShare software.
