Getting help
www.kodak.com/go/support
15
Problem
Solution
Camera will not turn on.
■
Ensure that the battery is correctly inserted and charged.
■
Ensure the camera is clean and dry. (If it’s wet inside, let it dry
for 24 hours.)
LCD is not clear.
■
Choose an LCD Glare Shield (
page 11
).
LCD is B&W.
■
Choose a different LCD Glare Shield (
page 11
).
Underwater videos are not
clear.
■
Underwater focus range is 1.33 m (4.4 ft)–infinity
Videos are choppy or
jumpy when played on a
computer.
■
Use ARCSOFT MEDIAIMPRESSION for KODAK Software for
video playback (
see page 8
).
■
Ensure that the computer system requirements are met. Go to
www.arcsoft.com/support
.
Videos are blurry.
■
Ensure that the lens is clean.
■
Ensure that the subject is at least 1 m (3.3 ft) from the lens.
■
Turn on Electronic Image Stabilization (
see page 11
).
■
When using a tripod, turn off Electronic Image Stabilization.
Videos do not play on a TV.
■
Ensure that an HDMI or AV Cable is properly connected
directly to the TV input (
see page 10
).
■
Ensure that the TV menu settings are correct for an HDMI or
AV connection.
■
Ensure that the Video Out is set correctly (
see page 11
).
Videos are in low
resolution and/or are not
saved.
■
If no card is inserted and the camera is powered by the AC
adapter, then videos are taken in low resolution and are not
saved. (The camera is in Demo mode.) Insert a card or unplug
the AC adapter.
Camera will not work with
optional remote control.
■
Ensure that the battery is correctly inserted in the remote
control and camera.
■
Ensure that the camera infrared receiver (above the lens) and
the remote control have an unobstructed path.
■
Try a different angle, or move closer.
