22
www.kodak.com/go/easysharecenter
4
Solving frame problems
For step-by-step product support, visit
www.kodak.com/go/digitalframesupport
and
select Interactive Troubleshooting & Repairs. Or open EASYSHARE Digital Display
Software on your computer and click Tools
→
Wireless Troubleshooter.
Troubleshooting wireless network connection
Problem
Possible causes and/or solutions
Frame cannot connect to
the wireless network —
“Wireless network not
found” appears.
■
Make sure you have a wireless router and that it is
broadcasting the SSID, or enter the SSID manually.
■
Make sure you are within the operating range of the network.
Move the frame into the same room with the router.
■
Make sure your frame is using the latest firmware. Check
www.kodak.com/go/digitalframesupport
for updates.
■
If your network security is enabled,
see page 8
to enter your
security key (WEP or WPA). The person who set up your
network can help you with this information.
Cannot set up or view
Web content wirelessly.
■
Install the software that came with your frame (see
page 10
).
■
Make sure your frame is connected to your wireless network
(see
page 13
).
For more possible causes/solutions, see Troubleshooting in the
extended user guide at
www.kodak.com/go/digitalframesupport
.