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KitchenAid 2013 Stainless Steel Tall Tub Dishwasher
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
CUSTOMER
DESCRIPTION
POTENTIAL CAUSES
CHECK
RELATED
ERROR
CODES
WILL NOT DRAIN OR
EXCESS WATER LEFT IN
DISHWASHER.
NOTE: CHECK ERROR
HISTORY. IF NO ERROR
CODES FOR ELECTRICAL
PROBLEMS, PROBLEM IS
MECHANICAL. DO NOT
REPLACE CONTROL.
DRAIN LOOP CHECK VALVE NOT SEALING.
1. DISCONNECT DRAIN HOSE AT PLUMBING CONNECTION.
2. ELEVATE HOSE ABOVE DISHWASHER AND FILL WITH WATER.
IF WATER FLOWS INTO DISHWASHER, REPLACE ENTIRE DRAIN
LOOP (INSTALL AS HIGH AS POSSIBLE).
CUSTOMER MISUNDERSTANDS WATER LEVEL
AFTER DRAIN.
INSTRUCT CUSTOMER. SUMP WILL NORMALLY HAVE ABOUT 2.4
CM (1 INCH) OF WATER REMAINING IN FILTER CUP HOLE AFTER
CYCLE.
DRAINING PROBLEM
REFER TO SERVICE ERROR CODES TABLE.
8-1 , 8-4
LOWER SPRAY ARM
BLOCKING THE FILTER CUP
REMOVAL. (CONTROLLED
ROTATION LOWER SPRAY
ARM MODELS).
DOOR OPENED WHILE LOWER SPRAY ARM
MOVING.
INSTRUCT CUSTOMER CONTROLLED LOWER SPRAY ARM POWER
IS CUT OFF WHEN DOOR IS OPENED.
CORRODED OR LOOSE CONNECTION IN
SPRAY ARM SENSOR/MOTOR CIRCUIT
CAUSING LSA TO STOP SOMEWHERE OTHER
THAN HOME POSITION (HOME POSITION
= LSA ROUGHLY 5 CLOCKWISE FROM 12
O’CLOCK.
DISCONNECT POWER AND CHECK CONNECTION AT CONTROLLED
LOWER SPRAY ARM MOTOR AND SENSOR AT THE CONTROL.
INSPECT CONNECTORS FOR WATER AND CONTAMINATION AND
REPLACE AS NEEDED.
RUN THE SERVICE DIAGNOSTIC CYCLE AND CHECK FOR THE LSA
MOTOR/SENSOR OPERATION (NOTE 10). REFER TO SERVICE
ERROR CODE TABLE.
9-4
DETERGENT NOT
DISPENSING OR DETERGENT
LEFT IN DISPENSER NOTE:
CHECK ERROR HISTORY
IF NO ERROR CODES FOR
ELECTRICAL PROBLEMS,
PROBLEM IS MECHANICAL.
DO NOT REPLACE CONTROL
ITEM IN LOWER RACK BLOCKED LID OR
BLOCKED SPRAY OF WATER TO DISPENSER.
INSTRUCT CUSTOMER ON PROPER DISH LOADING.
MECHANICAL BINDING OF DISPENSER LID.
1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. CHECK/REPLACE DISPENSER.
LID LATCH BINDING DUE TO EXCESS
DETERGENT IN MECHANISM.
INSTRUCT CUSTOMER ON PROPER DISPENSER FILLING.
DISPENSER ELECTRICAL PROBLEM
REFER TO SERVICE ERROR CODES TABLE.
10-1
CONTROL CANCELLED CYCLE DUE TO ERROR
DETECTED WITH WASH MOTOR, DRAIN
MOTOR, LOW WATER, OR SUDS.
REFER TO SERVICE ERROR CODES TABLE.
4-4
6-1, 6-3
8-4
POOR WASH
CYCLE SELECTION OF CUSTOMER NOT
APPROPRIATE FOR DISH LOAD.
INSTRUCT CUSTOMER ON CYCLE SELECTION. RECOMMEND “HIGH
TEMP” OPTION FOR WASH PERFORMANCE BOOST.
PLUGGED OR DAMAGED SCREENS.
INSPECT FOLLOWING THREE SCREENS:
- FILTER CUP COARSE SCREEN
- FILTER CUP FINE SCREEN
- SUMP FINE SCREEN
SPRAY ARMS NOT ROTATING OR PLUGGED.
1. CHECK ARM ROTATION. IF ARMS BLOCKED BY DISH ITEM,
INSTRUCT CUSTOMER. ALSO CHECK FOR CORRECT UPPER
SPRAY ARM ALIGNMENT WITH DOCKING STATION LOCATED ON
FEED TUBE AT BACK TUB WALL.
2. CHECK NOZZLES; IF PLUGGED CLEAN NOZZLES AND CONFIRM
FILTERS INSTALLED PROPERLY.
3. CONTROLLED LOWER SPRAY ARM MOTOR FAILED. CHECK
SPRAY ARM MOVING IN BOTH DIRECTIONS DURING
DIAGNOSTICS CYCLE.
9-4
POOR WASH DUE TO DRAINING, DISPENSING
&/OR TEMPERATURE PROBLEMS.
SEE “WILL NOT DRAIN OR EXCESS WATER LEFT IN UNIT”,
OR “DETERGENT NOT DISPENSING OR DETERGENT LEFT IN
DISPENSER”, OR DETAILS ON TEMPERATURE SENSING IN “LONG
CYCLES AND/OR STUCK IN CERTAIN PART OF CYCLE”.
CONTROL CANCELLED CYCLE DUE TO ERROR
DETECTED WITH WASH MOTOR, DRAIN
MOTOR, LOW WATER, OR SUDS.
REFER TO SERVICE ERROR CODES TABLE.
4-4
6-1, 6-3
8-4
SOIL SENSOR PROBLEM
REFER TO SERVICE ERROR CODES TABLE NOTE: EVEN IF NO ERROR
CODE RECORDED, CONFIRM OWI PASSES ALL OWI CHECKS IN
SERVICE DIAGNOSTICS CYCLE AND SEE CHECKS FOR ERROR 3-3.
3-2
3-3
DIVERTER PROBLEM
REFER TO SERVICE ERROR CODES TABLE.
9-1
9-2
DIVERTER DISC MISSING
REMOVE OUTLET COVER AND INSPECT FOR RED PLASTIC DISC
THROUGH HOLES IN OUTLET. INSTALL NEW DISC IF MISSING.
Troubleshooting Guide #3