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TERMS OF KITCHENAID GUARANTEE
("GUARANTEE")
Covering U.K. - Ireland - South Africa - UAE
KitchenAid Europa, Inc., Nijverheidslaan 3, Box 5, 1853 Strombeek-Bever, Belgium
("Guarantor")
grants the end-customer, who is a consumer, a Guarantee pursuant to the
following terms.
FOR U.K.:
The Guarantee applies in addition to and does not limit or affect the statutory warranty
rights of the end-customer against the seller of the product. In summary, the Consumer
Rights Act 2015 says products must be as described, fit for purpose and of satisfactory
quality. During the expected lifespan of your product your legal rights entitle you to the
following:
- Up to 30 days: if your product is faulty, then you can get an immediate refund.
- Up to six months: if your product can't be repaired or replaced, then you're
entitled to a full refund, in most cases.
- Up to six years: if your product does not last a reasonable length of time you
may be entitled to some money back.
These rights are subject to certain exceptions. For detailed information please visit the
Citizens Advice website
03454 04 05 06
.
FOR IRELAND:
The Guarantee applies in addition to and does not limit or affect the statutory warranty
rights of the end-customer against the seller of the product under the European
Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees
Regulations 2003 (S.I. No. 11/2003)) and other enactments governing the sale of consumer
goods.
FOR SOUTH AFRICA:
The Guarantee applies in addition to and does not limit or affect the statutory warranty
rights of the end-customer against the seller of the product. In summary, the Consumer
Protection Act, 2008 says that products must be: (i) reasonably suitable for the purpose
for which they are intended; (ii) in good working order, of good quality and free of any
defects; (iii) useable and durable for a reasonable period of time, having regard to the use
to which they would normally be put and to all the surrounding circumstances; and (iv) in
compliance with any applicable standards or any other public regulations.
During the expected lifespan of your product and where the products are not purchased
online, your legal rights will entitle you to the following:
- You will be entitled to a full refund, if you did not have the opportunity to examine the
product before delivery and if you rejected delivery of the product on the basis that the
type and quality of the product was not as reasonably expected or did not reasonably
conform to the material specifications.
- Within 5 business days after delivery: you may rescind your purchase and request a
refund, if your purchase resulted from direct marketing.
- Within 10 business days after delivery: you will be entitled to a full refund, if it is found
that the product was unsuitable for a particular purpose specifically communicated to you
by the Guarantor.
- Within 15 business days after delivery: you will be entitled to a refund if: (i) the product
was not delivered to you; or (ii) if you returned the product to the Guarantor.
- Within 6 months after delivery: you will be entitled to a refund or a replacement product,
if the product is defective or fails to operate in terms of its specifications.
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