D I R E C T H E A L T H C A R E G R O U P. C O M
2 0
D I R E C T H E A L T H C A R E G R O U P. C O M
D U O 2
U S E R M A N U A L
2 1
While the Duo 2 chair has been tailored specifically for the planned occupant’s needs at the time of manufacture, with some alterations
and adjustments, the chair can be re-issued and re-used in a multi-user healthcare environment.
Please seek advice from a qualified Occupational Therapist, healthcare professional and/or Direct Healthcare Group representative/
retailer before using the Duo 2 chair with another user for whom the chair was not originally specified.
8. Re-Use and Re-Issue
WARNING
Consideration to cross infection risks must be given
when reusing or reissuing chairs.
CAUTION
If using the Duo 2 chair in a multi-user environment
conducting an inside risk assessment is recommended.
8.1. Modularity
The Duo 2 chair has a durable frame with modular back, arm, seat and legrest components. These components can be purchased
separately as required, whether to replace a worn module or to re-issue to another user.
Contact the Direct Healthcare Group Customer Care Team on
Freephone 0800 043 0881
or your local retailer for current pricing and
availability.
8.1.1. Seat Modules
The seat module dimensions are set at the time of manufacture. The Duo 2 seat modules are available in the following seat widths:
Major – 400mm, 450mm, 500mm and 550mm special size.
The seat modules are also available with three levels of pressure relief:
• Reflexion
™
foam seat cushion (for those at low to medium risk of pressure injuries).
• Dyna-Flex
seat cushion.
• Dyna-Tek®
®
Intelligent Air seat cushion (for those at very high risk or up to a grade IV pressure injury).
If an alternative size of seat module is required from the original specification, please contact Direct Healthcare Group Customer
Care Team on
Freephone 0800 043 0881
or your local retailer as this will affect the back, arm and legrest modules of the chair.
A visit from a Direct Healthcare Group trained engineer will be required to fit the replacement seat module.
8.1.2. Back Modules
A replacement back module can be purchased for the Duo 2 chair, please contact the Direct Healthcare Group Customer Care Team on
Freephone 0800 043 0881
for further information or your local retailer.
A visit from a Direct Healthcare Group trained engineer will be required to fit the replacement back module.
8.1.3. Arm Modules
Replacement arm modules can be purchased for the Duo chair, please contact Direct Healthcare Group Customer Care Team on
Freephone 0800 043 0881
or your local retailer for further information.
8.1.4. Legrest Modules
A replacement legrest cushion can be purchased for the Duo chair. Please contact Direct Healthcare Group Customer Care Team on
Freephone 0800 043 0881
or your local retailer for further information.
8.2. Disposal of the chair
The Duo 2 chair consists of mostly metal, plastic, wood, foam and fabric components. Disposal of each individual
material must be carried out in line with the environmental and disposal regulations in the relevant country, and may only
take place after the chair has been dismantled fully.
9. Care and Maintenance
Every time the chair is used, check for signs of damage or excessive wear and tear.
If the chair displays signs of excessive wear and tear take out of service immediately and contact Direct Healthcare Group Customer
Care Team on
Freephone 0800 043 0881
, or your local retailer, for advice about repair and refurbishment.
WARNING
Failure to repair damage or wear and tear could put the occupant at risk of injury.
9.1. Service Life
The service life of the chair in normal daily use is 10 years. The framework, excluding castors and consumables, is warranted for
10 years. Upholstery and other consumables which are warranted for 12 months, such as castors, upholstery and electrical
components, may need to be replaced within this time frame.
It is recommended that a trained service technician inspect the chair every year, to ensure safe operation of the product (refer to 2.
Warranty Guidelines).
WARNING
If the chair develops a fault, STOP using the chair, and contact Direct Healthcare Group Customer Care Team on
Freephone 0800 043 0881
or your local retailer for further advice.
9.2. Periodic Checks
The chair should be checked every time it is used for signs of damage or excessive wear and tear to ensure safe and reliable
operation.
Monthly checks should include, but are not limited to:
• Any damage to the cables or adjustment levers.
• Any loose or detached parts.
• Check castors for damage and a build-up of fluff and dirt particles.
• Any damage to the fabric of the chair including any soiling of the fabrics.
If any damage is present, STOP using the chair, and contact Direct Healthcare Group Customer Care Team on
Freephone 0800 043 0881
or your local retailer for further advice on repair and refurbishment.
9.3. Cleaning
The chair should be kept clean to preserve the life and appearance of the chair.
Regular cleaning is essential to minimise risk of cross infection between users and carers particularly in a multi-user healthcare
environment.
WARNING
Check the chair for correct functioning after cleaning.
WARNING
Regular cleaning is essential to minimise the risk of infection transmission between users and carers.
IMPORTANT
To reduce the risk of infection transmission to the carer, always use protective gloves when decontaminating
and cleaning the chair.
