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22. Troubleshooting
Problem
Causes
What to do
Hearing aid not
functioning
Speaker/earpiece blocked
Clean speaker opening/earpiece
Hearing aid switched off
Press lower part of multi-function button for 3 seconds (chapter 9)
Battery fully discharged
Charge hearing aid (chapter 4)
Hearing aid whistles
Hearing aid not inserted correctly into ear
Insert hearing aid correctly (chapter 6)
Cerumen in ear canal
Contact your ENT/GP or hearing care professional
Hearing aid too loud
Volume too loud
Decrease volume if volume control available (chapter 8)
Hearing aid not loud enough
or distorted
Volume too low
Increase volume if volume control available (chapter 8)
Low battery
Charge hearing aid (chapter 4)
Speaker/earpiece blocked
Clean speaker opening/earpiece
Hearing has changed
Contact your hearing care professional
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