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PRODUCT INFORMATION

Missing/Defective Parts

We try our best to eliminate any defective parts that are 

shipped with our products. Carefully inspect all packages 

upon arrival and report any missing or defective items 

upon receipt. Any discrepancies must be reported to King 

Canopy within 30 days of purchase. Please be sure to take 

a few minutes to match all items in the box to the items 

on the product manual. If there should be any missing or 

defective items, we will ship them free of charge. You will 

need to e-mail [email protected] with proof 

of purchase showing the date of your purchase and photos 

of the defective part. Your replacement will be shipped free 

of charge by ground shipping. Next day or express shipping 

will require freight collect and paid for by you. Damages from 

improper anchoring, strong winds, snow, ice, or rain are not 

considered defects.

1 Year Limited Warranty

All of our canopy components feature a 1-year limited 

warranty (90 day-limited on Value King Brand items) and 

are warranted to be free from defects in material and 

workmanship during this time frame. You must email us 

at [email protected] and provide your proof 

of purchase receipt and photos of the defective part. This 

does not pertain to any missing or defective parts in 30 day 

inspection period.

Defective Returns

If you receive a product that is defective and you wish to 

return it, please contact our customer service department 

to receive a return authorization number. All items will be 

passed through quality control before issuing a credit. You 

will be contacted upon receipt of your returned merchandise 

and notified whether your return is accepted or not. If not, 

you will have the option to receive the product back at your 

expense.

Improper Anchoring, Strong Winds, Rain, Snow, Ice

King Canopy/ PIC America, LTD. does not guarantee these 

canopies under strong weather conditions (including snow 

& ice) under any circumstances. These canopies are designed 

to protect against damages caused by sun, light rain, tree 

sap, birds, etc. they are not designed to hold roof loads 

that accompany snow, ice, or heavy rains. If your canopy is 

anchored incorrectly and is blown away, we will not send 

any free replacement parts for damages. If you know strong 

weather is predicted- remove the cover or take down the unit 

completely. The cover is designed to be quickly and easily 

removed.

Non-Warranty Replacement Parts

If your warranty expires and you need replacement parts & 

they can’t be found on www.kingcanopy.com, please contact 

us at 1.800.800.6296. We stock replacement parts for most 

of our products. Our customer service department will be 

pleased to assist you in any way possible. Certain regions of 

the country are extremely harsh on canopy covers. Normal 

wear & tear is not covered under warranty. In order to receive 

a replacement part, you may be asked to return the part, 

freight prepaid, to our warehouse for inspection before we 

will send a replacement. You must, in all cases, provide a copy 

of your receipt showing the date of purchase, model number 

and price.

Return Policy

All returns will require a return authorization number (RA). To 

obtain an RA, please contact our customer service department 

at 800.800.6296. All returns must be submitted before 30 days 

of purchase date, located on receipt. Any returns summited 

after 30 days without an RA number will not be accepted. 

Credit will be issued upon receipt of product and inspected 

for damages or excessive wear and tear. The full amount of 

the product will be credited in the form of original payment 

minus a 25% restocking fee and shipping and handling.

Safety & Care Information

Always use your best judgment. DO NOT use canopy as 

a permanent cover. They are for TEMPORARY USE ONLY. 

Damages due to weather conditions are not warranted. 

DO NOT set up on a steep incline. Never set up in windy, 

rainy, or snowy conditions. Canopy is not intended to serve 

as protection from such conditions. Use for shade only. 

Disassemble and properly store your canopy after each 

use.  DO NOT let snow or rain accumulate on top. Always 

use an anchoring system.Keep your canopy away from all 

fire sources. DO NOT machine wash your top. Mild soap & 

water with a brush while the canopy is open without the legs 

extended.  DO NOT use harsh detergents or abrasives. DO 

NOT put away your Instant Canopy while wet or damp. This 

promotes mildew. Store DRY. For best results in keeping your 

top clean and avoiding small tears, it is recommended that 

top be removed and stored in carry bag after each use. Never 

leave your canopy unattended!
For missing parts, replacement parts or any questions:
Please email [email protected] or call 

 

us between 8:00am – 5:00pm EST, Monday – Friday at  

1-800-800-6296
Replacement parts and customer service is also available 

through our website.
Please visit us at www.kingcanopy.com

Содержание Hercules HC1827PC

Страница 1: ...tic Ball Straps Foot Pads WARNING Keep all flame and heat sources away from this tent fabric Meets the flammability requirements of CPAI 84 Sec 6 and NFPA 701 It is not fire proof The fabric will burn if left in continuous contact with any flame source Distributed by PIC America LTD 8009 Purfoy Road Fuquay Varina NC 27526 1 800 800 6296 www kingcanopy com ...

Страница 2: ... pc 78 Pipe 3X2 2PC 10 pc 38 Swedge Pipe 3W2PC 6 pc 3 Way Connectors 4W2PC 9 pc 4 Way Connectors BALLW 66 pc Elastic Ball Straps FOOT2PC 10 pc Metal Foot Pads TDS1827 5 1 pc White Drawstring Cover CCLIP2 4 pc Curtain Clips ...

Страница 3: ...ing 78in pipes are used to form the roof perimeter and for the legs Step 2 Start with the center and complete the center frame first Then assemble each side NOTE Attach the cover before inserting the legs DO NOT CONNECT LEG POLES AT THIS POINT 78 78 Set aside ten 78 pipes to use for legs 78 Start Here 38 78 78 78 78 78 78 78 78 78 78 78 78 78 78 78 78 78 38 38 38 38 38 38 38 38 78 78 38 38 78 78 7...

Страница 4: ...by attaching 2 elastic ball straps at each of the four corners Continue attaching straps from left to right in a zigzag pattern down both sides of the canopy Attach straps at the front and back of the unit again using a zigzag pattern until all straps are secured Note The ball straps are long enough to accommodate various cover lengths If your straps need a tighter fit they can be shortened by mak...

Страница 5: ... onto each of the corner legs To secure the clips on the corner legs use the drawstring sewn into each end of the cover Adjust the drawstring evenly on each side of the canopy by pulling the drawstrings on each end of the cover at the same time Insert the ball on the drawstring into the slot on the curtain clip Pull the clip down until tight Pressure from the drawstring will cause the clip to wedg...

Страница 6: ...g 2in between the ground and the eye of each anchor We strongly recommend that your unit be anchored 36in from each leg although this may not be possible in all cases DO install anchors as close to 36in away from legs as possible Step 2 Tie anchor cable or rope around the connector at the top of each leg of the canopy Step 3 Securely tie the other end of the cable or rope through the eye of the an...

Страница 7: ...his tent fabric The tent fabric will burn if left in continuous contact with any flame source DO NOT cook underneath or near canopy DO NOT store or use flammable liquids underneath or near canopy DO NOT ignite or store fireworks underneath or near canopy DO NOT use bleach to clean cover DO NOT dry clean cover DO NOT wash cover in washing machine or dry in dryer Hand wash with mild soap and water o...

Страница 8: ...t completely The cover is designed to be quickly and easily removed Non Warranty Replacement Parts If your warranty expires and you need replacement parts they can t be found on www kingcanopy com please contact us at 1 800 800 6296 We stock replacement parts for most of our products Our customer service department will be pleased to assist you in any way possible Certain regions of the country ar...

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