Frequently asked questions
Inoperation
Odor
Foods in the refrigerating
chamber are frozen
Long-term operation
of compressor
The refrigerator door
can not be properly
closed.
Loud noises
Whether the freezer is plugged and connected to power;
Low voltage;
Failure power or tripping circuit
Odorous foods should closely wrapped;
Whether foods are rotten;
Whether the interior shall be cleaned.
Whether the thermostat is over adjusted;
Whether foods containing water is put in inside the
glass partition.
It is normal that refrigerator operates for longer time in
summer when the ambient temperature is higher;
Do not put too much food in the freezer at one time;
Do not put foods until they are cooled;
Frequent opening of refrigerator door.
Thick frost layer (defrost is needed)
The freezer door is stuck by food packages;
Too much food;
Tilt refrigerator.
Whether the food is leveled, whether the refrigerator is
balanced;
Whether the refrigerator parts are properly placed.
The following simple issues can be handled by the user. Please call the after-sale service
department if the issues are not settled.
Warm tips:
◆
The refrigerator enclosure may emit heat during operation specially in summer, this is caused by
the radiation of the condenser, and it is a normal phenomenon.
◆
Condensation: condensation phenomenon will be detected on the exterior surface and door
seals of the freezer when the ambient humidity is large, this is a normal phenomenon, and the
condensation can be wiped away with a dry towel.
◆
Airflow sound: Refrigerants circulating in the refrigerant lines will produce eruption of sound and
grunts which is normal does not affect the cooling effect.
◆
Buzz: Buzz will be generated by running compressor specially when starting up or shutting down.
◆
Clatter: The solenoid valve or electric switch valve will clatter which is a normal phenomenon
and does not affect the operation.
◆
The refrigerating chamber will periodically frost and defrost (water drops will be generated on the
backside of the refrigerating chamber when defrosting) which are normal.
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