Keysight N5256A, Руководство пользователя

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N5256/7/8A/B
Keysight Support, Services, and Assistance
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Keysight Support, Services, and Assistance
Service and Support Options
There are many other repair and calibration options available from the Keysight
Technologies support organization. These options cover a range of service agreements
with varying response times. Contact Keysight for additional information on available
service agreements for this product.
Contacting Keysight
Assistance with test and measurements needs and information or finding a local
Keysight office are available at:
http://www.keysight.com/find/assist
If you do not have access to the Internet, contact your field engineer.
Shipping Your Product to Keysight for Service or Repair
If you wish to send your instrument to Keysight Technologies for service or repair:
• To improve turn-around time, return your test set along with your analyzer and
cables to Keysight so that we may verify the operation of the complete system.
• Include a complete description of the service requested or of the failure and a
description of any failed test and any error message.
• Remove and retain the front handles and all rack mount hardware. The analyzer
should be sent to Keysight in the same configuration as it was originally shipped.
• Ship the analyzer using the original or comparable antistatic packaging materials.
• Contact Keysight for instructions on where to ship your analyzer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine the warranty status of your unit.
Keysight Technologies reserves the right to reformat or replace the
internal hard disk drive in your analyzer as part of its repair. This will erase
all user information stored on the hard disk. It is imperative, therefore, that
you make a backup copy of your critical test data located on the analyzer’s
hard disk before shipping it to Keysight for repair.
30 Keysight N5256/7/8A/B User's Guide