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Keysight PXI/AXIe Chassis Troubleshooting Guide

Understand the Software Components

Understand the Software Components

To control the hardware components of the PXIe or AXIe chassis system, system 

firmware must be up-to-date in the hardware. Keysight’s 

IO Libraries Suite

 and 

software drivers need to be installed on the host controller. The following details 

describe the software components required to communicate with the PXIe or 

AXIe chassis system.

Required Keysight IO Libraries Suite

Keysight’s 

IO Libraries Suite

 is a collection of libraries and utilities that enable 

you to connect your chassis to the host controller and run programs on the host 

controller that interact with the chassis and modules. The 

IO Libraries Suite

 is 

used with all Keysight instruments and is not specific to the PXIe or AXIe chassis. 

Download the latest version from

www.keysight.com/find/iosuite

. Remember to 

always install 

IO Libraries Suite

 before installing any instrument driver software. 

Also, always use the latest version of the 

IO Libraries Suite

 to avoid any 

compatibility issues.

Required System Firmware and Software Drivers

It is important to understand the firmware (installed in the PXIe or AXIe chassis or 

module) and the software driver (installed in the host controller) components in 

order to troubleshoot the system. Having knowledge of these components help 

you determine if there are any control issues in the system. The following 

paragraphs describe the control components in a PXIe or AXIe system.
Both chassis and instrument module firmware and software driver version 

information can be viewed in the Soft Front Panel (SFP) 

About

 dialog menu bar by 

clicking 

Help

 

 

About

 or through the product’s IVI drivers. Details of the firmware 

and software driver components are shown in the product user guides. The 

revision history can be viewed at the product firmware and software driver 

update websites.

Chassis Firmware

The chassis firmware is part of the chassis and controls the chassis lower-level 

hardware components. Every chassis comes from the factory with firmware 

installed in it. Firmware files contain multiple files for controlling various 

components in the chassis. If any of these components are missing or not 

updated to be compatible with the software drivers, communication issues may 

result. The latest firmware and installation instructions are always available on 

the product’s Keysight web page. Keysight recommends that you always use the 

latest, most up-to-date firmware.

Содержание AXIe Series

Страница 1: ...M9005A PXIe Chassis M9502A AXIe Chassis M9010A PXIe Chassis M9505A AXIe Chassis M9018B PXIe Chassis M9514A AXIe Chassis M9019A PXIe Chassis Diagnose and Resolve PXIe and AXIe Chassis Communication Pro...

Страница 2: ......

Страница 3: ...NTAINED IN THIS DOCUMENT IS PROVIDED AS IS AND IS SUBJECT TO BEING CHANGED WITHOUT NOTICE IN FUTURE EDI TIONS FURTHER TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW KEYSIGHT DISCLAIMS ALL WAR RANTI...

Страница 4: ......

Страница 5: ...iver 13 Module Firmware 13 Module Software Drivers 13 Guidelines to Diagnose and Resolve Communication Problems 14 Avoid Bent Pins 14 Use Supported Host Controllers 14 Setup Applications with Recommen...

Страница 6: ...vi Keysight PXI AXIe Chassis Troubleshooting Guide...

Страница 7: ...t controller or system controller The host controller can be either a remote controller or an embedded controller Remote Controller and System Interface Module A remote controller can be a desktop per...

Страница 8: ...to connect the AXIe chassis to the host via the ESM with the USB option A PCIe interface card cable is not required for this configuration to control the AXIe modules Figures 1 and 2 below show two of...

Страница 9: ...ne and Supported Module Types Keysight PXIe chassis backplanes support different type of modules This gives the system designer flexibility to mix and match the number and location of PXIe and hybrid...

Страница 10: ...1 connector J10 and Zone 2 connectors P20 P21 P22 P23 P24 Connector designations are shown for instrument slot 1 The M9502A backplane differs from the M9505A in that the 2 slot backplane does not use...

Страница 11: ...6 M9505A AXIe Backplane Connector Layout Zone 2 Zone 1 Instrument Slot 2 Logical Slot 3 Instrument Slot 1 Logical Slot 2 ESM Slot Logical Slot 1 Zone 2 Zone 1 Instrument Slot 5 Logical Slot 6 Instrum...

Страница 12: ...nderstand the firmware installed in the PXIe or AXIe chassis or module and the software driver installed in the host controller components in order to troubleshoot the system Having knowledge of these...

Страница 13: ...controls the module s lower level hardware components Every module comes from the factory with firmware installed on it If a module s firmware is missing or out of date communication issues may result...

Страница 14: ...h to insert the module seats the pins tightly in the connectors Be aware that misuse can result in bent pins If a chassis backplane has a single bent pin it is possible that the damage is limited to o...

Страница 15: ...Keysight s chassis Ensure LEDs are Lit Correctly on System Module If you are using the M902xA system modules in the PXIe system with PC configuration ensure the status LEDs are lit and are the correct...

Страница 16: ...ers installed for the operating system to communicate with them This includes the chassis system module and any other modules installed on the chassis backplane You can use the host controller s Windo...

Страница 17: ...te with the chassis Without this driver you will not be able to see the chassis or its installed modules on the system in Windows Device Manager Make sure the System Module driver is installed in the...

Страница 18: ...IO libraries need to be updated You can download and install the latest version of the IO libraries at www keysight com find iolib Figure 8 below shows the Keysight Connection Expert KCE view of a ty...

Страница 19: ...he latest functionality available in the hardware Refer to the product s firmware and software drivers update websites to install the latest versions of these bits Avoid Overheating the Chassis Module...

Страница 20: ...rect color 4 Confirm the host controller s Windows Device Manager properly identifies all chassis and modules 5 If Device Manager has not correctly identified every component check to make sure the dr...

Страница 21: ......

Страница 22: ...This information is subject to change without notice Keysight Technologies 2018 Published in USA First Edition November 2018 M9019 90005 M9019 90005 www keysight com...

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