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TROUBLESHOOTING FOR KPG-36X AND KPG-46X
This troubleshooting document helps you diagnose and resolve potential problems with your PC. Also, the document
addresses some of the more common problems previously experienced by KPG-36X or KPG-46X users.
If you do not find a solution to your problem in this document, contact technical support for further assistance.
Note: “PC” represents Personal Computer in this document.
For KPG-36X or KPG-46X, there is a switch to select between [USB] and [UART].
Which one do I select?
If KPG-36X or KPG-46X is connected to the NX-5000 series and the NX-3000 series,
switching to [
USB
] is recommended. (Also can be used even if [
UART
] is selected.)
For models other than the NX-5000 series and the NX-3000 series, refer to the user's
manual of the model and if no description related to switching between [
USB
] and
[
UART
] is found, use after switching to [
UART
].
Question
Answer
There are 2 drivers for installing. Which one do I use?
For KPG-36X or KPG-46X, there is a switch to select between [
USB
] and [
UART
].
If [
UART
] is selected, install "
CP210x_VCP_Windows
".
If [
USB
] is selected, install "
Kenwood_Type_1_USB_Driver
".
What do I do if KPG-36X or KPG-46X does not work properly on my PC?
Although the cause cannot be specified, the problem may be overcome by one of the
following methods.
●
Solution 1
Make sure that the installation of KPG-36X or KPG-46X driver has completed
successfully.
●
Solution 2
If there are multiple USB ports on the PC, connect KPG-36X or KPG-46X
to a different USB port. If a USB port on the front panel is used, connect
KPG-36X or KPG-46X to a USB port on the back panel
●
Solution 3
If KPG-36X or KPG-46X does not work properly, restart Windows or disconnect
KPG-36X or KPG-46X from the USB port and re-connect it to the port.
●
Solution 4
If any USB device other than KPG-36X or KPG-46X is connected to a USB
port, disconnect the device, and then re-connect KPG-36X or KPG-46X.
●
Solution 5
If you have a USB hub with an external power supply, connect KPG-36X or
KPG-46X to the PC via the USB hub.
●
Solution 6
If sliding the SW of KPG-36X or KPG-46X to [
USB
], the transceiver is not
recognized as a COM port if the transceiver is not turned ON.
Check again after turning the transceiver ON and then restarting the PC.
If the transceiver is still not recognized, slide the SW to [
UART
].
Question
Answer
Question
Answer
Note:
◆
Do not switching between [
USB
] and [
UART
] while communicating with a PC.
