Troubleshooting Guide
Problem
Cause
Solution
The whisk, K-beater
or ceaming beater
knocks against the
bottom of the bowl
or not reaching the
ingredients in the
bottom of the bowl.
Tool at the wrong height
and needs adjusting.
Adjust the height using a suitable
spanner – see “Tool Adjustment”
section.
Slow speed
attachment cannot
be fitted.
Check your attachment is
compatible for use with
your model.
Twist connection system
required (Model KAX)
Attachment must have the KAX
twist connection system
to fit
the outlet.
If you own attachments featuring
the Bar Connection System
you will need to use the
KAT002ME adaptor to connect
these to the Twist Connection
System on your Stand Mixer.
For more information visit
www.kenwoodworld.com/twist
.
The Kitchen
Machine stops
during operation.
Display shows error
message E27.
Overload protection or
overheat system activated.
Maximum capacity
exceeded.
Unplug and check for obstruction
or overloading.
If the machine will not operate,
remove some of the ingredients to
reduce the load and restart.
If this still does not resolve the
problem, unplug and allow to stand
for 15 minutes. Plug in and restart.
If the machine does not restart
following the above procedure
contact “ Customer Care” for
further advice.
No power to
appliance /display
screen not coming
on.
Appliance not plugged in.
On/Off switch not
operated.
Appliance has gone into
standby mode.
Check appliance plugged in.
Press the On/Off switch to the On
position.
Touch the display screen or rotate
the control dial.
Appliance not
operating.
Control dial not pressed.
Press the control dial to start.
Timer not counting
down on display
screen.
During the heating stage
of a preset, the timer will
not count down until the
correct temperature is
reached.
Normal operation.
15
901603 G20M