10
TROUBLESHOOTING
GUIDE
Before calling for service, review this list. It may save you time and
expense. This list includes common occurrences that are not the result of
defective workmanship or materials in this appliance.
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
FREEZER DOES NOT RUN
Freezer does not run.
• Freezer is plugged into
a circuit that has a
ground fault interrupt.
•
Temperature control is
in the OFF position.
•
Freezer may not be
plugged in or plug
may be loose.
•
House fuse blown or
tripped circuit breaker.
•
Power outage.
•
Use another circuit. If you are unsure about the
outlet, have it checked by a qualified electrician.
• See
Setting the Temperature Control
Section.
•
Ensure plug is tightly pushed into outlet.
•
Check/replace fuse with a 15-amp time-
delay fuse or reset circuit breaker.
•
Check house lights. Call local Electric Company.
Freezer runs too much
or too long.
•
Room or outside
weather is hot.
•
Freezer has recently
been disconnected
for a period of time.
•
Large amounts of
warm or hot food have
been stored recently.
•
Lid is opened too fre-
quently or too long.
•
Lid may be
slightly open.
• Temperature Control
is set too cold.
•
Freezer gasket is
dirty, worn, cracked,
or poorly fitted.
•
It’s normal for the freezer to work harder
under these conditions.
•
It takes 4 hours for the freezer to cool down
completely.
•
Warm food will cause freezer to run more
until the desired temperature is reached.
•
Warm air entering the freezer causes it to run
more. Open lid less often.
•
See “LID PROBLEMS” in
Before You Call
Section.
•
Turn temperature control knob to a warmer
setting. Allow several hours for the tempera-
ture to stabilize.
•
Clean or change gasket. Leaks in the lid seal
will cause freezer to run longer in order to
maintain desired temperature.
Interior Freezer tem-
perature is too cold.
• Temperature Control
is set too cold.
•
Turn temperature control knob to a
warmer setting. Allow several hours for the
temperature to stabilize.
Interior Freezer tem-
perature is too warm.
• Temperature Control
is set too warm.
•
Lid is kept open too
long or is opened
too frequently.
•
Lid may not be
seating properly.
•
Large amounts of warm
or hot food may have
been stored recently.
•
Freezer has recently
been disconnected
for a period of time.
•
Turn temperature control knob to a
colder setting. Allow several hours for the
temperature to stabilize.
•
Warm air enters the freezer every time the lid
is opened. Open the lid less often.
•
See “LID PROBLEMS” in
Before You Call
Section.
•
Wait until the freezer has had a chance to
reach its selected temperature.
•
Freezer requires 4 hours to cool down
completely.
Freezer external surface
temperature is warm.
•
The external freezer
walls can be as much
as 30°F warmer than
room temperature.
•
This is normal while the compressor works to
transfer heat from inside the freezer cabinet.
Before You Call
