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19
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Appendix
Abnormal list and troubleshooting
Failure appearance
Possible reasons and solutions
Robot can’ t
normally start
Emergency switch been pressed down, check whether the PMMAplate of
emergency switch been broken
Please contact customer service staffs handle if it been broken
No enough power, please charging through adapter connect robot
Please contact customer service staff handle if other reasons
Robot can’ t
normally
charging
The position of charging piles moved. Please place the charging piles at the
original setting place
Charging piles not connect the power supply, please connect the charging
pile to power supply
Charging piles been baffled, please guarantee no baffles before the charging
piles
Please contact customer service staff handle if other reasons
Robot can’ t do
motion
navigation
When robots are in map blind area, please close the robot and push to
nearby the charging pilesand start navigation again
Visual module been covered, please make ensure the visual fix position
module not been covered
Robot radar failure, please check whether laser radar normally rotating
Robot impact switch failure, pleasecheck whether impact switch been
squeezed
Please contact customer service staff handle if other reasons
Robot can’ t
broadcast
sound
Robot sound closed or too small volume, please set the sound again
Please contact customer service staff handle if other reasons
Abnormal robot
motion
Please shut off the power supply of machine immediately, contact customer
service staffs handle
Robot fallen
Please shut off the power supply of machine immediately, contact customer
service staffs handle
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