DSL
FN2
FN1
FN2
2
1
FN1
What should I do if I can’t access
the Initial Setup Wizard page or the
Keenetic Web Interface page?
1. Make sure that your mobile device / computer
is connected to your Keenetic device (in Router
Mode) via Wi-Fi or Ethernet cable and set
up to obtain an IP address and DNS servers
automatically.
2. Check that you have correctly entered the
appropriate Keenetic device web address: either
my.keenetic.net
(recommended) or
192.168.1.1
or
192.168.2.1
.
3. Reboot your mobile device / computer and your
Keenetic device.
4. If the Initial Setup Wizard page is still not
appearing, please follow the instructions
below to reset your Keenetic device.
What should I do if I can’t access
the Internet via a phone line with
my Keenetic device?
1. If the Internet LED
A
on the Keenetic device
(in Router Mode) is not illuminated or it is slowly
blinking orange:
a. Check your phone outlet connection. The
LINE
port on the DSL splitter must be connected
to a phone outlet, and the
MODEM
port to the
DSL
port on your Keenetic device. A landline
phone can be attached to the
PHONE
port
on the
DSL splitter if necessary.
b. To pinpoint the problem, try removing the
DSL splitter and connect the Keenetic directly
to a phone outlet. If it works now, your DSL
splitter connection (splitter and/or second
DSL/phone cable) is the cause.
c. Consult your ISP to make sure that the line
is ready and the service is available.
2. If the Internet LED
A
on the Keenetic device
(in Router Mode) is illuminated and solid orange,
check that you are using the correct connection
parameters: VPI/VCI, VLAN IDs, authentication
protocol, account login/password, etc. Make the
necessary changes.
3. If the Internet LED
A
on the Keenetic device
(in Router Mode) is illuminated and solid green,
please check the wired or Wi-Fi connections
between your Keenetic device and home devices,
including any Keenetic extenders.
What should I do if I can’t access the
Internet via an Ethernet cable or Fiber
/ Cable / Satellite modem?
1. If the Internet LED
A
on the Keenetic device
is not illuminated, consult your ISP to make sure
that that service is available, and that you are
using the correct connection parameters, e.g.
account login and password, authentication
protocol, MAC address, etc. Make the necessary
changes.
2. If the Internet LED
A
on the Keenetic
device is illuminated, please check the wired
or Wi-Fi connections between your Keenetic
device and home devices, including any Keenetic
extenders.
What should I do if I forget
my wireless password?
The default password for connecting
to the Wi-Fi network can be found on a sticker
on the back of your Keenetic device. If the
default Wi-Fi password has been changed and
subsequently lost, the changed password
can be retrieved or reset by logging
in to
my.keenetic.net
or in the Keenetic
Mobile Application.
What should I do if I forget my Web
Interface page password?
To create a new password, please follow the
instructions to restore the factory settings on your
Keenetic device in the question below.
How do I reset/restore the original
factory settings on my Keenetic
device?
Make sure that your Keenetic device is connected
to a power supply. Press and hold the Reset Button
B
until the Status LED
C
begins to blink rapidly,
release the Reset Button and wait while your device
restarts.
Important:
After restoring factory settings, you
will need to reconfigure your Internet connection
and re-add extenders to your Mesh Wi-Fi System.
LED Lights, Antennas, Buttons and Ports
Frequently Asked Questions
1.
Wi-Fi Antennas
Four fixed precision printed dipole Wi-Fi antennas
with 5 dBi gain. We recommend keeping the
antennas in a vertical position.
2.
DC Power Socket
F
For use with the power adapter supplied in the
package. The Keenetic device is designed for
continuous operation and does not need
to be powered off daily.
3.
Network Ports 1, 2, 3 & 4
By default, these ports are intended for home
devices, but they can be reconfigured and used
to connect to the Internet.
4.
Network Port 0
The blue port, marked 0, is preconfigured for Internet
connection.
5.
DSL Port
An RJ11 socket for connection to a telephone line
through the supplied splitter.
6.
Reset Button
B
Restores the original factory settings and resets the
administrator password. For instructions on how to
reset your Keenetic device to factory settings, see the
Frequently Asked Questions section.
7.
Status LED
C
Solid green
— Ready for operation.
Blinking green
— Rebooting or
updating the operating system.
Rapidly blinking for 2 seconds followed by
continuous illumination
— An FN Button
or Wi-Fi Button has been pressed, and the
function assigned to that button has started.
Rapidly blinking for 2 seconds followed by
no illumination
— An FN Button or Wi-Fi
Button has been pressed, and the function
assigned to that button was stopped.
Off
— Off.
8.
Internet LED
A
Solid green
— Internet connection is established.
Solid orange or blinking orange
— DSL
connection is established, transferring data.
Blinking orange slowly
— DSL
connection in progress.
Off
— No Internet connection.
9.
FN1 & FN2 LEDs
By default, they indicate the status of the USB ports.
The purpose of these LEDs can be changed in the
settings.
On
— The USB device connected to
the corresponding port is ready.
Off
— A compatible USB device was
not found or is not ready.
10.
Wi-Fi LED
D
Solid green
— Wi-Fi network enabled.
Blinking green
— Transferring data.
Blinking slowly
— Quick connection
session (WPS) in progress.
Off
— Wi-Fi network disabled.
11.
Wi-Fi Control Button
D
By default, this button allows you to easily add
extenders to the Keenetic Mesh Wi-Fi System, or
other WPS-compliant devices to the wireless network.
Pressing it once
— Starts a quick connection
session for adding a new device.
Pressing and holding for 3 seconds
— Turns
the Wi-Fi on or off. You can assign other
functions to this button if necessary.
12.
FN1 & FN2 Buttons
By default, the buttons are used to safely remove
drives connected to the USB ports of your Keenetic
device. You can assign other functions to these
buttons if necessary.
13.
USB 3.0 & USB 2.0 Port
For connecting compatible USB devices, such as
external hard drives, printers, and 3G/4G modems
with a USB 3.0 or USB 2.0 interface. The ports are
located on the side panel; the high-speed USB 3.0
port is the blue one.
The current list of compatible USB devices can
be found on the website
help.keenetic.com
.
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5
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3
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8
9
10
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13
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6
What’s in the Box
■
1 DSL Modem Router preloaded with KeeneticOS
■
1 Level VI energy-efficient 100–240 V power adapter
■
1 Ethernet cable
■
1 DSL splitter
■
2 DSL/phone cables
■
1 TAE-to-RJ11 adapter
■
1 Quick Start Guide (multilingual)
■
1 Quick Start Guide (English)
Safety Instructions
■
Your Keenetic device is ONLY for indoor use — NEVER use
it outside.
■
Before use, remove protective labels from your Keenetic
device, and ensure vents are unblocked.
■
Never use your Keenetic device in an enclosed space, and
ensure that the Keenetic-supplied power adapter is always
easily accessible.
■
ONLY use a Keenetic-supplied power adapter — cease
to use any damaged adapter IMMEDIATELY.
■
Your Keenetic device and its power adapter contain
no user-serviceable parts — DO NOT OPEN.
■
Keep your Keenetic device away from water, excessive
humidity or heat, and direct sunlight.
■
Your Keenetic device can be safely wall-mounted using
two screws, firmly attached, on any wall surface strong
enough to support 4 times the device’s weight.
Certification Information
Keenetic Limited hereby declares that this device
is in compliance with all relevant provisions of directives
2014/53/EU, 2009/125/EC, and 2011/65/EU. Details of the
original EU declaration may be found at
keenetic.com
within
details on specific model pages.
This device complies with EU radiation exposure limits set
forth for an uncontrolled environment.
This equipment should be installed and operated with
a minimum distance of 20 cm between the antennas and
a person’s body.
The frequency and the maximum transmitted power for your
device, per the requirements of the EU are listed below:
20 mm or longer
128 mm
3.0~4.0 mm
1.5~2.0 mm
6.0~8.0 mm
2400-2483,5 MHz: 20 dBm; 5150-5350 MHz: 23 dBm;
5470-5725 MHz: 30 dBm. This device will support DFS
and TPC functionality while operating in the 5 GHz band.
This device is restricted to indoor use only when operating
in 5150 to 5350 MHz frequency range (channels 36 - 64).
Per (EC) No 1275/2008, the power consumption
in networked standby if all wired network ports are
connected and all wireless network ports are activated
is 5,7 W.
Device Warranty
For the most up to date Warranty Information, please visit
our website
keenetic.com/legal
.
Your Keenetic device comes with a non-transferable
3-year warranty from the documented date of purchase
(including your 2-year European Limited Warranty). Valid
claims in case of a defect will be honored subject to local
legal requirements.
Disposal
In accordance with European directives, your
Keenetic device, including the power adapter
and cables may not be disposed of with
general household waste. Consult your local
authority or your supplier for information
about disposal.
Notice
When you use your Keenetic device (including when you
connect your Keenetic device the first time), Keenetic
Limited will process certain personal data about you,
e.g., service tag, serial number, model name, software
version, and IP address of your Keenetic device. For more
information, please go to
keenetic.com/legal
.
If you are in the European Union / European Economic
Area, Keenetic GmbH will process certain personal data
about you, e.g., service tag, serial number, model name,
software version, and IP address of your Keenetic device.
Please read our Device Privacy Notice for the European
Union / European Economic Area at
keenetic.com/legal
.
