KeContact P20 FAQs for the user
KeContact P20, FAQs for the user v2.00
7
© KEBA 2015
2.5
The plug at the KeContact P20 does not unlock
Possible causes
Solution
The charging process was not completed by
the vehicle
Complete the charging process according to
the instructions of the vehicle manufacturer
The plug may possibly not unlock due to
tension
Press the plug in briefly and connect again to
the vehicle. Then end the charging
procedure again
2.6
The vehicle is not (fully) charged
Possible causes
Solution
Power reduction due to excessive
temperature by the vehicle or the charging
station
Protect the vehicle and the charging
station from direct sunlight during the
charging procedure (carport, garage etc.)
Visual inspection of the plug and socket
device to see if it is dirty, worn or damaged
If the problem persists, please contact
your dealer or service partner
No enable due to external control device
(energy supplier, photovoltaic system etc.)
Check whether any control devices are
preventing charging at specific times
2.7
Authorization at the KeContact P20 expires upon plugging in the cord at the
vehicle
Die Erfahrung zeigt, dass durch so
genanntes “Kontaktprellen” im Fahrzeug bei
manchen Fahrzeugtypen eine zuvor erfolgte
Autorisierung an der Wallbox erlöschen
kann. Dieser Effekt kann auftreten, wenn
eine Ladesitzung zuerst autorisiert und erst
danach das Ladekabel am Fahrzeug
angesteckt wird.
Stecken Sie Ladekabel zuerst an Wallbox
und Fahrzeug an und autorisieren Sie die
Ladung erst anschließend.
3 Mechanical damage and replacement parts
3.1
The device shows damage after unpacking
If you suspect you have received a defective device, please fill out the accompanying "Repair
Order" form and return the device to your dealer or service partner.
3.2
Which replacement parts can be ordered?
The design housing, as well as the cable hanger can be ordered as replacement part. Other
defective parts on the KeContact P20 must be replaced by KEBA in the course of a "Repair
Order" (accompanying form). Please contact your dealer or service partner.
4 Accessories
4.1
Can a KeContact P20 with Type 2 socket be converted to a fixed cable?
No. Converting to a fixed cable is not possible.
4.2
Is there a cable extension for the wall box?
For reasons of operational safety, KEBA strongly recommends the use of one single,
sufficiently long cable without intermediate pieces or couplings. For reasons of compatibility,
