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Troubleshooting

Symptom

Possible Cause

Remedy

Page

Cannot hear the other
party.

●

Is the earpiece volume too low?

Press

during a call to increase the

earpiece volume.

When making a call, a
beeping sound is heard
from the earpiece and
a connection cannot be
established.

●

(out of range indicator)

displayed? Or are you in a location
where the signal is too weak?

Move to a location where

(out of range

indicator) is no longer displayed. Also
check the Area Setting.

11, 21

●

Is the wireless line busy or is the phone
you are calling on another line?

End the call and try again later.

The incoming LED
flashes but the ring
tone does not play.

●

Is manner mode turned on?

Hold down

for at least one second to

turn off manner mode.

●

Is (ring tone off indicator) displayed?

Increase the volume of the incoming call
ring tone.

Cannot charge the
battery pack.

●

Is the battery pack attached properly?

Attach the battery pack properly.

●

Are the plug and connector of the AC
adapter inserted properly?

Insert the plug and connector firmly.

When the camera is
activated, no subject is
displayed.

●

Is a finger or other object covering the
camera lens?

Check the position of the camera lens and
remove the obstacle.

For more detailed information, visit the following au troubleshooting sites:

- From an au cell phone:

⇒

au one Top

⇒

auお客さまサポート

(au Customer Support)

⇒

調べる

(Search)

⇒

オンラインマニュアル

(Online Manual)

⇒

故障診断Q&A

(Troubleshooting FAQ)

- From a PC: http://www.kddi.com/customer/service/au/trouble/kosho/index.html

•

Содержание SH004

Страница 1: ...Online Manual Read this code for an easy access to みんなでQ A なるほど au au User s Forum The packet communication charge applies Sales KDDI CORPORATION OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by SHARP CORPORATION October 2009 Edition Cell phone and PHS operators collect and recycle unused telephones batteries and battery chargers at stores bearing the logo regardless of brand and manufacturer to...

Страница 2: ...the Basic Manual and Instruction Manual For learning the basics Read the SH004 Basic Manual this manual For learning details on using each function Read the supplied SH004 Instruction Manual Japanese Be sure to read the Safety Precautions 安全上のご注意 to ensure proper usage of the SH004 The keyword searchable au Online Manual is also available on the au homepage http www au kddi com manual index html T...

Страница 3: ...also simplified as shown below Key Illustration Key Illustration A K G J B L H M C Q I R D 123 456 789 0 J S K L H E W M U F EGF ABDC N T O N Note on Screenshots The screenshots in this manual are simplified and may look different from the actual cell phone screens The display design themes of the SH004 vary by model color The screenshots for the Mint Blue model are used in this manual A B C D E F...

Страница 4: ... on manner mode not to disturb others around you by ring tones Do not use the cell phone on a street where you might interrupt the flow of pedestrians Move to areas where you will not inconvenience others on trains or in hotel lobbies Refrain from talking in a loud voice Obtain the permission of other people before you take their photos with the cell phone s camera Do not record information with t...

Страница 5: ...formation of a person by entering his her phone number from EZweb or Internet To inquire from other carriers cell phone a PHS or PC access http dengon ezweb ne jp Access M au one Top 災害用伝言板 Disaster Message Board http dengon ezweb ne jp The maximum storage period of the registered information is 72 hours The maximum available number of registrations is ten per phone number When the number of regis...

Страница 6: ...a Call 16 Making an International Call 16 Answering a Call 17 Returning a Call Outgoing History Incoming History 17 One ring Calls 17 Adjusting the Earpiece Volume during a Call 18 Turning On Manner Mode 18 Changing the Incoming Ring Tone 18 Adjusting the Incoming Ring Tone Volume 19 Turning On the Answer Memo 19 Global Function 21 Setting the Area 21 Obtaining the Latest PRL Preferred Roaming Lis...

Страница 7: ...ding Chaku Uta Full Plus Chaku Uta Full Chaku Uta 39 EZ News Flash au one Gadget 40 Basic Operations 40 Setting EZ News Flash 40 EZ Navi 42 Passenger Seat Navi for People in the Passenger Seat to Check the Route 42 Security Navi to Check Where Your Kids Are 42 EZ Navi Walk for When You Go Out 43 Evacuate Navi to Guide You Home or to Nearby Evacuation Areas during Disasters 44 TV 1Seg 45 Initial Se...

Страница 8: ... Japanese Safety Precautions Japanese Global Passport CDMA Owner s Guide Japanese Osaifu Keitai Guide Japanese JIBUN BANK Launcher Operation Guide Japanese Notice Sheet Japanese An AC adapter desktop holder earphone plug adapter 01 for external connection jack USB cable stereo earphone and microSD memory card are not included with your cell phone Purchase these items separately ...

Страница 9: ...d slot cover Charging terminals Incoming Charge indicator Strap eyelet microSD memory card slot cover Charging terminals Incoming Charge indicator Diagonally from Back Closed Position Manner Clear key Side key Up Side key Down Shutter key External connection jack cover Mobile light ﬂash TV antenna Infrared port Speaker Camera lens Internal au IC Card Battery pack cover FeliCa mark Internal antenna...

Страница 10: ...age to the display Do not rotate the display forcefully This could result in damage to the cell phone The microphone cannot be used in the Viewer Position Own Photo Position and Viewer Position With the SH004 you can use your cell phone in different positions by switching from the opened state Open Position to the Own Photo Position or Viewer Position Open the display Turn the display portion 180 ...

Страница 11: ...y pack before using the cell phone for the first time An AC adapter and desktop holder are not included with your cell phone Purchase a specified AC adapter and desktop holder separately Connect a specified AC adapter to the cell phone with the battery pack attached Open the cover of the external connection jack Check the shape of the connector of the AC adapter and plug it straight into the exter...

Страница 12: ...nd characters C Display Outgoing History J Display EZapps menu K Use Phone Book L Display E mail C mail menu B Display the Notiﬁcation icon and Shortcut menu Q Make answer calls Use the Pair function R Set cancel Answer memo Delete characters Cancel operation D Display Incoming History A Display the ticker ﬁeld search window info pane and gadget setting icon Activate au Media Tuner and set cancel ...

Страница 13: ...n press 選択 Select Notification Display Notification Display Notification Display Notification Display Use G to select 画面表示 Screen Display and then press 選択 Select Use G to select Set Language and then press 選択 Select Use G to select English and then press Set Initial Setup of E mail and EZweb To use e mail and EZweb you need to apply for an EZweb subscription If you did not apply for an EZweb subs...

Страница 14: ...le in current overseas area L Ticker field Packet communication available in current overseas area M Search window D A microSD memory card commercially available inserted N Info pane E During a call O Notification icons au Media Tuner activated P Shortcut menu F EZapps activated Q Auto Lock activated G Connecting to EZweb R Manner mode set H New Veil View set S Answer memo or manner mode set Recei...

Страница 15: ...the Mint Blue model are used in this manual Model Color Main Menu Pattern Mint Blue Standard Lavender Pink Cute Jasmine White SH MURA Each Main menu pattern has a different set of items Standard Cute SH MURA INFRARED Global Infrared LISMO PLAYER Dictionary LISMO Player MICRO SD JIBUN BANK microSD CAMERA Music TV Camera DATA FOLDER Photos Data Folder PC SITE VIEWER Daily Life PC Site Viewer TOOLS T...

Страница 16: ...y during a single day the e mail address change operation will be disabled until the next day Use G to select 送信 Send and then press Select Use G to select 承諾する Accept and then press Select ezweb ne jp Account name Domain name E mail address ezweb ne jp Account name Domain name E mail address Use G to select the entry box press Input enter an e mail address using single byte alphanumeric character...

Страница 17: ...nging the settings of Mail Filter or Other under E mail Setup Initial Setting The four digit number you wrote on your subscription form Lock No Usage Example Changing various settings of the cell phone Initial Setting 1234 EZ Password Usage Example Subscribing or canceling subscriptions to EZweb fee based contents Initial Setting The four digit number you wrote on your subscription form Premium EZ...

Страница 18: ...e other party of your phone number Making an International Call 001 International Call Service Available without any additional application Example To call 212 123 in the USA Enter the access code a country code area code and phone number and then press Q International call charges are billed together with monthly local call charges For more information on 001 International Call Service dial eithe...

Страница 19: ...ler s phone number use F to select Missed Call and then press Select You can then return the call see the procedure on the right Returning a Call Outgoing History Incoming History Example Returning a call to a phone number in the incoming history When the standby screen is displayed press D Press C while the standby screen is displayed to display the Outgoing History screen Use G to select the pho...

Страница 20: ...dby screen is displayed hold down H for at least one second Turning off manner mode causes and to disappear from the standby screen Answer memo is also turned off which is indicated by disappearing from the standby screen Even in manner mode the cell phone still emits a sound when autofocusing a shutter sound when you take a photo Changing the Incoming Ring Tone When the standby screen is displaye...

Страница 21: ...s J OK Turning On the Answer Memo When the standby screen is displayed hold down R for at least one second is displayed on the standby screen Turning Off the Answer Memo When the standby screen is displayed hold down R for at least one second The answer memo is turned off and disappears from the standby screen The cell phone can record a maximum of ten messages each up to 60 seconds long Answer me...

Страница 22: ...e G to select Answer Memo and then press Select Use G to select Answer Memo List and then press Select Use G to select the message you want to delete and then press J SubMenu Use G to select Delete and then press OK Use G to select Delete One and then press OK Use G to select YES and then press OK ...

Страница 23: ...L Preferred Roaming List Manually update and set the PRL preferred roaming list before traveling abroad When the standby screen is displayed press Use E to select GLOBAL FUNCTION and then press Select Precautions are displayed Check the precautions and then press OK Use G to select PRL Setting and then press Select Use G to select PRL Manual Update and then press Select The cell phone connects to ...

Страница 24: ...he phone number of the other party Press Call Use G to select Voice Call and then press OK Use G to select Call to Japan and then press OK Press Q or Call When you make an international call from Japan to a Global Passport CDMA compatible cell phone you can do it in the same way as making domestic calls within Japan ...

Страница 25: ... on the function you are using Entering Alphanumeric Characters You can use the keys 0 to 9 to enter characters More than one character is assigned to each key The following table shows the key assignment for entering characters Number of Times to Press the Key Key 1 2 3 4 5 6 7 8 9 10 11 12 1 1 2 ａｂｃ 2 3 ｄｅｆ 3 4 ｇｈｉ 4 5 ｊｋｌ 5 6 ｍｎｏ 6 7 ｐｑｒｓ 7 8 ｔｕｖ 8 9 ｗｘｙｚ 9 0 0 Inputs symbols ...

Страница 26: ...s Entering E mail Addresses E mail Address Compatible Characters Before you enter an e mail address switch to the lowercase alphanumeric single byte mode When changing your e mail address you can enter up to 30 single byte alphanumeric and symbol characters for the account name part to the left of Note the following Uppercase characters cannot be used Period or zero 0 cannot be used as the first c...

Страница 27: ...tering Pictograms When a character entry screen is displayed press K Sym 0 Use E to select the pictogram you want to enter and then press Select You can enter pictograms consecutively if you press J Repeat instead of Select ...

Страница 28: ...ress and then press OK Use G to select an e mail address type and then press Select Press J Reg The phone book can store up to 1 000 entries The cell phone automatically saves an entry to the lowest available memory number from 000 to 999 You can save three phone numbers and three e mail addresses for each phone book entry You can also assign a group No and enter birthday address and other informa...

Страница 29: ...phone book When the standby screen is displayed press D and use G to select the phone number you want to save Press J SubMenu Use G to select Reg to Adrs Book and then press OK Use G to select Register New and then press Select Use G to select a phone number type and then press Select For details on saving a phone book entry see page 26 ...

Страница 30: ...nd e mail address to use with the Pair function When you delete a phone book entry registered in the pair partner the phone book entry is also deleted from the Pair function Making a Call to a Pair Partner When the standby screen is displayed press Q Use F to select the person you want to call Use G to select Call and then press Select Sending Mail to a Pair Partner When the standby screen is disp...

Страница 31: ...nt addresses at one time You can send up to 1 000 e mail messages per day a message with multiple recipients is counted as more than one message Sending and receiving e mail messages that include attachment data may take a while Creating and Sending E mail Messages When the standby screen is displayed press L Use G to select Create New and then press Select Use G to select Address and then press S...

Страница 32: ...ve Reading an E mail Message with an Attached Photo or Movie Example Viewing an attached photo Display the e mail message that has an attached photo above Use G to select the file name and then press Select Use G to select the file name and then press Receive Press Play Selecting the file name or pressing Receive may be unnecessary for some files to be displayed depending on the file size Replying...

Страница 33: ...設定 Supportive Settings and then press Select カンタン設定 Simple Settings サポート設定 Supportive Settings Set the filter by answering questions This is recommended for users who want to configure settings while confirming conditions フィルターレベル高 Filter Level High Shut out all mail from PCs This is recommended for users who only want to send mail to and receive mail from cell phones フィルターレベル中 Filter Level Medi...

Страница 34: ...d then press Select Use G to select Address and then press Select Use G to select Quote Adrs Book and then press OK Use E to select a phone book entry and then press Detail Use E to select a phone number and then press Select Use G to select Text and then press Select Enter text and then press OK Press K Send Reading Received C mail Messages When you receive a C mail message C mail appears on the ...

Страница 35: ...r and autofocus Shot images can be used for the standby screen and attached to e mail messages Photo Taking Tips When taking photos position the cell phone so that is not displayed upside down or inclined Frame the subject within the display and hold the cell phone steady with both hands to avoid shaking Open Position Portrait Open Position Landscape Own Photo Position ...

Страница 36: ... of a microSD memory card 1M Full Hi Vision 2M 3M 8M When a microSD memory card commercially available is not inserted the files are saved to the Data Folder of the cell phone Taking a Photo When the standby screen is displayed hold down N for at least one second The monitor screen appears Point the AF frame at the subject and then press Shoot The camera focuses automatically and the shutter click...

Страница 37: ...by screen is displayed press Use E to select DATA FOLDER and then press Select Use G to select Photo Folder and then press Select Use G to select a folder and then press Select Use E to select the photo you want to view and then press Select ...

Страница 38: ...b subscription If you did not apply for an EZweb subscription at the time of purchase contact an au shop or the au Customer Service Center Also before use you need to configure initial settings The packet communication charge for EZweb connection applies to the amount of data sent and received not to the length of time connected In addition to communication charges some sites charge for providing ...

Страница 39: ...ces as well as useful tools such as maps and dictionaries 楽しむ Hobbies Culture Provides the latest information such as games music books hobbies and entertainment 暮らす Lifestyle Provides travel restaurant and other lifestyle oriented information 集まる Community Provides interesting and useful information that you can use for SNS or blogs メール Mail Provides an extra e mail address that can be used on yo...

Страница 40: ...above or below the current screen scrolls the screen page by page D Scrolls one page up C Scrolls one page down L R Returns to the previous screen Bookmarking Frequently Accessed Pages When the page you want to bookmark is displayed press J Browser Menu Use G to select New bookmark and then press OK Some pages cannot be bookmarked Press J Reg The displayed page is bookmarked and its title and URL ...

Страница 41: ...G to select 着うたフルプラス Chaku Uta Full Plus 着うたフルビデオクリップ Chaku Uta Full Video Clip or 着うた Chaku Uta and then press Select Use G to select the site you want to access and then press Select The download instructions appear Fee based information sites require entry of EZ password or Premium EZ password Follow the on screen instructions to enter either password See page 15 for details Follow the on scre...

Страница 42: ...receiving information Setting EZ News Flash The EZ News Flash is available free of charge You have only to make a few simple settings After following the procedure in Initial Setup of E mail and EZweb on page 11 configure EZ News Flash settings If you did not configure the EZ News Flash settings at the time of the initial setup follow the steps below When the standby screen is displayed select the...

Страница 43: ...t Follow the on screen instructions Changing the Reception Settings for EZ News Flash Information You can change the ring tone vibrator and LED settings under M216 NewsFlash Receive for reception of EZ News Flash information If you do not want the ring tone to sound when receiving EZ News Flash information set the volume to OFF You can configure the au one Gadget settings from the gadget setting i...

Страница 44: ...eat Navi guides the passengers to the destination with the best route using voice and map Drivers are not allowed to use Passenger Seat Navi Security Navi to Check Where Your Kids Are The Security Navi application is made up of the following three functions いつでも位置確認 Auto Position Search monthly charge エリア通知 Area Message no monthly charge 位置確認メール Position Search Mail no monthly charge Using these f...

Страница 45: ...h for train connections timetables and other public transportation information お店施設イベント Shop Facility Event Search for local stores facilities or events ドライブ渋滞情報 Road Traffic Information Check out road traffic information in real time オススメ便利メニュー Useful Menu View information on services that are available on PCs and use advanced functions of EZ Navi Walk that you can enjoy 設定会員登録インフォ Setting ...

Страница 46: ...マップ Evacuate Area Map Other useful contents can be downloaded from the 災害時ナビ Evacuate Navi section of the EZweb site Some contents require a monthly charge Use the information on the screen as a reference and always follow the instructions of police fire and other municipal authorities When using Evacuate Navi checking your current position may take more time than usual depending on the status of...

Страница 47: ...tings of EZweb page 11 If you are watching TV indoors you may be able to improve the reception by moving closer to a window The continuous viewing times of TV 1Seg are as follows The figures vary according to the usage of data broadcasts Continuous viewing time Using earphones DBEX ON Approx 3 hrs 40 min DBEX OFF Approx 3 hrs 50 min Using the speaker DBEX ON Approx 3 hrs 20 min DBEX OFF Approx 3 h...

Страница 48: ...lect Automatic channel scanning begins When receivable channels are found the channel setup is completed Select マニュアル設定 Manual to set the channel manually Watching TV 1Seg When the standby screen is displayed press To Change Channels You can use the number keys to directly change the channel Alternatively you can press L or M to change the channel You can select TV 1Seg and EZ Channel Plus EZ Chan...

Страница 49: ... to adjust the volume Watching TV 1Seg in Viewer Position When you start au Media Tuner after setting the initial settings you can also watch TV 1Seg with your cell phone in the Viewer Position The following shows the side key operations for when the cell phone is in the Viewer Position Side Key Operation Description N Short press Changes the channel Long press Searches for channels U T Short pres...

Страница 50: ... Valid No and then press Select Use G to select Register New and then press Select Use G to select Direct Input press OK enter a phone number and then press OK Press J Comp Use G to select Duration min and then press Select Enter a time and then press Set This sets the time limit for receiving the set number of calls after the first call is received You can set a time from one to ten minutes Use G...

Страница 51: ... From an au cell phone 113 without a prefix toll free From any other cell phone or fixed line phone 0077 7 113 toll free Open 24 hours Follow the voice guidance to complete the application process Activating Canceling the Remote Ctrl Lock from a PC Login to au Customer Support https cs kddi com and complete the application process by following the on screen instructions The Remote Ctrl Lock cannot...

Страница 52: ... not covering the area around the internal antenna 7 Did you enter the phone number starting with the area code When making a call to a phone other than a cell phone you need to enter the area code even if you are inside the same area 16 Cannot receive calls Is out of range indicator displayed Move to a location where out of range indicator is no longer displayed Also check the Area Setting 11 21 ...

Страница 53: ...y Is manner mode turned on Hold down H for at least one second to turn off manner mode 18 Is ring tone off indicator displayed Increase the volume of the incoming call ring tone 19 Cannot charge the battery pack Is the battery pack attached properly Attach the battery pack properly 9 Are the plug and connector of the AC adapter inserted properly Insert the plug and connector firmly When the camera...

Страница 54: ... 24 Starting a new line 24 Charging the battery pack 9 Checking charges 39 Closed Position 7 8 C mail 32 C mail safety block 32 Creating and sending 32 Reading received mail 32 Contents 4 D Disaster Message Board Service 3 Display 7 12 Domain 14 Downloading Chaku Uta 39 Downloading Chaku Uta Full 39 Downloading Chaku Uta Full Plus 39 E Earpiece volume 18 E mail 29 Creating and sending 29 Initial s...

Страница 55: ...ning the Latest PRL Preferred Roaming List 21 Setting the Area 21 I Incoming history 17 Indicators 12 Initial settings 11 46 au Media Tuner 46 E mail EZweb 11 TV 1Seg 46 International Call 16 Internet 36 Sites 37 38 K Key assignments 10 L Language 11 Learning the basics 10 Lock No 15 M Mail 29 C mail 32 E mail 29 Mail filters 31 Simple settings 31 Main menu 13 Manner mode 18 N Names of parts 7 Not...

Страница 56: ...ming or outgoing history 27 Phone number 11 Photos 33 Photo modes 34 Taking 34 Viewing 35 Playback Answer memo 19 Premium EZ password 15 R Remote Ctrl Lock 48 Ring tones Changing the type 18 Changing the volume 19 S Security code 15 Security Lock Service 49 Security Navi 42 Signal strength 12 Sites 37 Bookmarking 38 Viewing from bookmarks 38 Spam 31 T Troubleshooting 50 Turning on off power 11 TV ...

Страница 57: ...Online Manual Read this code for an easy access to みんなでQ A なるほど au au User s Forum The packet communication charge applies Sales KDDI CORPORATION OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by SHARP CORPORATION October 2009 Edition Cell phone and PHS operators collect and recycle unused telephones batteries and battery chargers at stores bearing the logo regardless of brand and manufacturer to...

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