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In Case of Loss of
Y
our NS02
Activating the Remote Auto Lock
by the Security Lock Service
Even if the Remote Auto Lock is not set in advance, the
Remote Auto Lock can be activated by calling au Customer
Service Center or completing the application process on au
Customer Support from a PC.
The Security Lock Service is available free of charge.
Calling au Customer Service Center to
Activating/Canceling the Remote Auto
Lock
From an au cell phone: 113 without a prefix (toll free)
From any other cell phone or fixed-line phone:
0077-7-113 (toll free)
Open 24 hours
Follow the voice guidance to complete the application
process.
Activating/Canceling the Remote Auto
Lock from a PC
Login to au Customer Support (http://cs.kddi.com/) and
complete the application process by following the on-
screen instructions.
The Remote Auto Lock cannot be activated when
the NS02 is turned off or out of the service area, or
Emission OFF is set to ON.
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You must fill out an application to use au Customer
Support (the application can be filled out even after
your cell phone is lost).
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