IoT HUB Product Guide v.1.0
Lasted Edited: 05/04/2020
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P a g e
designed to detect, avert, or prevent, or that such product may not be compromised, disabled,
or circumvented; (iii) Seller has made no representations or warranties, express or implied, to
Buyer or for Buyer’s benefit that contradict any of the foregoing; and (iv) “false alarms” and
“false readings” from Seller’s products may occur for any number of reasons, and Seller does
not warrant against such false results.
Some jurisdictions do not allow the exclusion of certain warranties. Accordingly, some of the
above exclusions may not apply to Buyer.
Seller’s sole obligation with respect to any product which is found to contain any material defect
in workmanship within the applicable warranty period shall be, at Seller’s sole discretion, either
to repair or replace such product at no charge to the Buyer, or to refund the purchase price
upon return of the defective product to Seller. The replacement product need not be new (i.e., it
may be used or reconditioned) nor be of identical make, model or part, so long as Seller has
reasonably determined that it is substantially equivalent or superior in all material respects to
the product being replaced. Repaired or replacement products will be warranted for the
remainder of the original applicable warranty period. All products (including any part thereof)
replaced by Seller or for which the purchase price is refunded shall become the property of
Seller upon replacement or refund. Unless otherwise designated in writing by Seller, Seller is
the only party authorized to perform warranty service on Seller products and services.
If a product is believed to be defective and is still in warranty, or if Seller has otherwise agreed
to accept return of a product, Buyer shall (unless otherwise instructed in writing by Seller) (i) if
the product is alleged to be defective, provide Seller with a written description in sufficient detail
to allow Seller to confirm such defect; (ii) obtain a Return Merchandise Authorization (“RMA”)
number from Seller; (iii) if requested by Seller, provide written proof of purchase of the product
(such as a copy of the dated purchase invoice for the product); (iv) after an RMA number is
issued, package the product securely in the original or other suitable shipping package to
ensure that it will not be damaged in transit, with the RMA number prominently marked on the
outside of the package; and (v) within fifteen (15) days of issuance of the RMA, ship the product
at Buyer’s sole expense to Seller or its distribution center, as indicated by Seller. In addition:
1. If the product is being returned for maintenance, calibration, recalibration or repair,
Buyer must not include any manuals or accessories in the shipping package. Seller will
only replace the defective portion of the product and will not ship back any accessories.
2. Buyer is responsible for all shipping charges to Seller. No Cash on Delivery (“COD”) is
allowed. Products sent COD will either be rejected by Seller or become the property of
Seller, at Seller’s sole discretion.
3. Buyer shall fully insure any product for return to Seller, and Seller shall in no event be
responsible for any shipment lost in transit.
4. Repaired or replaced products will be shipped to Buyer via UPS Ground or any common
carrier selected by Seller, with shipping charges prepaid by Seller. Expedited shipping is
available if shipping charges are prepaid by Buyer and only upon request.
5. Seller may reject or return any product that is not packaged and shipped in strict
compliance with the foregoing requirements or for which an RMA number has not been
obtained or is not visible from the outside of the package. The product owner agrees to
pay Seller’s reasonable handling and return shipping charges for any product that is not
packaged and shipped in accordance with the foregoing requirements or that is
determined by Seller not to be defective or nonconforming.
