6
Trouble shooting
If your equipment appliance develops a fault, please check the following table before making a
call to the Helpline.
Fault
Probable Cause
Solution
The appliance
is not
working
The unit is not turned on
Check if the unit is correctly plugged and turned on
Plug and lead are damaged
Call a qualified Technician
Fuse in the plug is broken
Replace the fuse
Power Supply
Check power supply
Internal wiring fault
Call a qualified Technician
The appliance
turns on
but the
temperature is
too high/low
Too much ice on the evaporator
Defrost the appliance
Condenser is blocked with dust
Clean the condenser's filter
Doors are not properly shut
Check the doors if are shut and if the seals are not
damaged
Appliance is located near a heat
source or the air flow to the
condenser is being interrupted
Move the product to a more suitable location
Ambient temperature is too high
Increase the ventilation or move the appliance
to a cooler location
Unsuitable foods are inside the
appliance
Remove any foods that are too hot or that maybe
obstruct the fan
Appliance is overloaded
Reduce the amount of stored food in the appliance
The appliace is
leaking water
The appliance is not properly
levelled
Adjust the feet's screw to level the appliance
(if applicable)
The discharge outlet is blocked
Clear the discharge outlet
The moving of water to the drain
is obstructed
Clear the floor of the appliance (if applicable)
The water container is damaged
Call a qualified Technician
The drip tray is overflowing
Empty the drain tray (if applicable)
The appliace is
unusually loud
Loose nut/screw
Check and tighten the nuts and screws
The appliance has not been
installed in a level or in a stable
position
Check the installation position and change it if
necessary
