Fault
Probable cause
Solution
E20002 Missing scanner serial
number
Scanner serial number is not
configured.
Reset the configuration with
theKaVo Device Tool for
ProXam iP.
If the problem continues,
contact your service technician.
E20003 Missing configuration
Configuration file cannot be
read.
Reset the configuration with the
KaVo Device Tool for ProXam
iP.
If the problem continues,
contact your service technician.
E20004 Invalid configuration
Configuration file has errors, the
configuration file XML cannot
be parsed.
Reset the configuration with the
KaVo Device Tool for ProXam
iP.
If the problem continues,
contact your service technician.
E20005 No connection to
scanner
Unable to connect to the
configured scanner, possibly
due to the scanner being in an
unresponsive state.
Check the configuration and
network and restart the
scanner.
E20006 ProXam iP software
error
Scanner software cannot
be connected to or is
not responding. Automatic
restarting has been attempted
unsuccessfully.
Restart the workstation.
If the problem continues,
contact your service technician.
5.1.3 Unit faults
Fault
Probable cause
Solution
Unit not shown in the imaging
software
Network cable not installed
Install the network cable.
No DHCP server connected
It may take some time for the
imaging software to detect the
unit.
Update the unit list.
Network configuration incorrect Configure the network correctly.
Unit does not switch on
No mains voltage
Check the mains cable and
plug connection and replace if
necessary.
Check the power supply unit.
If the green status LED does
not light up, replace the power
supply unit.
Check the mains fuse in the
building.
On / off switch is defective
Inform a Service Technician.
Unit switches back off after a
short time
Mains cable or power supply
unit plug not inserted correctly
Check the mains cable and plug
connections.
Hardware fault
Inform a Service Technician.
Mains supply voltage too low
Check the mains voltage.
5 Troubleshooting
Instructions for use
KaVo ProXam iP 59
Содержание ProXam iP
Страница 1: ...KaVo ProXam iP Instructions for use EN ...
Страница 67: ...A 4 Sample handover protocol template Appendix A Resolution data Instructions for use KaVo ProXam iP 63 ...
Страница 69: ......
Страница 70: ...KaVo Dental GmbH Bismarckring 39 88400 Biberach Deutschland www kavo com 1 015 1209 2160400008L02 ...