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TROUBLESHOOTING GUIDE, CONTINUED...
Problem: The rollers suddenly stopped in the middle of a session.
Possible Cause & Solution:
•
The chair may have lost power. Turn off the main power switch, unplug from the wall, then reinsert the power cord into the
wall outlet and turn on the main power switch.
•
Ensure the massage session didn’t complete its cycle by using the remote to select a new massage session.
•
Sometimes when there is too much pressure on the rollers, they can stop moving temporarily.
To test this, slightly lift your body or slightly raise the reclining seat back.
Problem: The back rest or leg rest will not go down entirely.
Possible Cause & Solution:
•
Ensure there are not any objects blocking its path.
Problem: The acupressure point detection is not working properly.
Possible Cause & Solution:
•
Ensure you are sitting still during the shoulder scan. If you wiggle or move around, you can trigger a false reading.
•
Try sitting further back in the chair so that your head rests firmly on the head rest. You can also adjust the shoulder position
with the Up/Down buttons immediately after the acupressure point detection is complete.
Problem: The power cord or plug is abnormally hot.
Possible Cause & Solution:
•
Stop using the chair immediately. Turn off the main power switch and remove the power plug from
the wall outlet. Call Katana for service.
TROUBLESHOOTING
Problem: My remote is no longer in my desired language.
Possible Cause & Solution:
•
The language setting was changed. To again select your language of desire, go to the main menu, scroll down to the
7th menu option, press OK. You should now see your desired language setting.
Q: Can I put the chair on a wood floor?
A: Yes. However, because the chair could damage the floor surface we recommend laying a carpet or something
similar under the chair.
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