11
claim.
Any expedited shipping method for the return of the
unit is at the customer’s expense. Kasco Marine will
return units repaired under warranty at our expense via
ground freight within the continental United States.
Other Repairs:
Most failed equipment can be repaired at substantially
lower costs than replacement with new. Please ship
according to the instructions in the previous section.
Again, it is best to call ahead for a Return Authori-
zation Number and/or Repair Form so we know the
repair is coming.
Kasco Marine does estimates on repairs at the request
of the customer. The request for estimate should be
included in the letter that accompanies the returned
unit and must include a daytime phone number and/or
e-mail address. Estimate options are as follows:
We will contact the customer with a total after the unit
has been evaluated, but before the work is performed.
We will repair the unit only if repair costs are under a
stated dollar amount. Example: “Please repair if total
is under $150.00 before shipping charges.”
All estimates that are rejected for repair will be de-
stroyed unless otherwise directed by the customer. If
the customer would like the unit returned, the unit will
be restored as closely as possible to the condition in
which it was received and shipped at the customer’s
expense for shipping and handling charges.
Billing:
All non-warranty repairs will be returned to the cus-
tomer prepaid with Visa or Mastercard or shipped
C.O.D. with C.O.D. charges unless otherwise directed.
Kasco Marine will contact for credit card information
upon completion of the estimate.
All other warranty and repair inquiries should be di
-
rected to Kasco Marine, Inc. at 715-262-4488 or
the serial number scheme below:
Sample Serial #
70 01 VX 2 1725
The first two digits represent the reverse of the last
two digits of the year of manufacture.
Example: 80 = 2008 model year.
The third and fourth digits represent the week of the
year. (Ex. “01” for 1st week in Jan.) model.
The best method for establishing warranty period is by
keeping your original receipt. Also register the Foun-
tain online at: www.kascomarine.com
Kasco Marine will have a record of the purchase and
will be able to determine whether or not the unit still
caries warranty coverage.
Once the warranty coverage has been established, the
unit may be sent to any Kasco Authorized Repair Cen-
ter for evaluation and repair. Please call Kasco Marine
at 715-262-4488 prior to shipping.
Kasco Marine, Inc.
800 Deere Rd.
Prescott, WI 54021
Attn: Repairs
Or call Kasco Marine at 715-262-4488 to locate your
nearest Authorized Repair Center. You can also email
Kasco at [email protected]
Note:
Only complete motor assemblies will be ac-
cepted for warranty repair. The power cord and all
other components must be returned with the motor
as originally assembled. Any missing parts will be
replaced at the customer’s expense and, if determined
to have caused the failure, could void the entire war-
ranty. Some parts are essential for structural support
during shipping and others, such as the power cord,
are essential to properly diagnose potential causes of
failure. It is not necessary to return the control box or
float with the motor assembly.
Please include the Repair Form received from Kasco
Marine or your local distributor with the shipment. If
no Repair Form is available, include your name and
physical address for return delivery of the repaired
unit and a daytime phone number and/or e-mail ad-
dress for correspondence regarding the warranty
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