3400 - 4400 J SERIES FOUNTAIN MANUAL
9
More troubleshooting tips are available in control panel manuals and at www.kascomarine.com.
“My equipment trips a ground fault protection device.”
A trip can indicate an electrical service problem, water contamination in the unit, motor issues, and
problems with the cord, breaker, or control box. Consult Kasco or an electrician to address the issue.
Prior to any consultation, collect this information:
• How long does it take to trip the breaker?
• Does it always take the same amount of time to trip?
• How many times has it tripped?
• Have there been any electrical problems in the area recently?
“My equipment seems to run slowly.”
The unit may not be receiving proper voltage. This could also indicate a problem with the motor, which
should be serviced by an authorized repair center. Check that the unit is receiving the proper voltage,
and contact Kasco for further steps. Note: If the equipment has been stored or exposed to cold for an
extended period without running, it may take some time for the prop to reach full speed once power is
supplied.
“My equipment hums but will not start. When I spin the prop with a stick, it starts up.”
This indicates a problem with the starting capacitor. If the equipment is running but the prop is not
spinning and spinning the prop with a stick starts the unit, then the starting capacitor needs to be
replaced by an authorized repair center.
“My equipment turns itself off and back on without the timer and without tripping the breaker.”
Each Kasco unit is equipped with thermal overload protection, which turns the unit off if it overheats.
The unit will start up again once it has cooled down. If you are noticing these symptoms, unplug the
equipment immediately to prevent damage to the motor. Remove the equipment from the water and
inspect for the cause of the problem. Some possible causes are low water levels, build-up preventing heat
dissipation through the housing, or something stopping the free rotation of the shaft. If something is
caught in the unit, or if there is a buildup on the can, remove the debris and clean the equipment.
“My equipment flow seems to fluctuate and/or be less than usual.”
Most of the time, this symptom is caused by debris clogging the unit. A mat of weeds, leaves, plastic
bags, etc., can create a clog. If the unit does not have the proper amount of water, the flow or pattern
will fluctuate and appear sporadic. If you are seeing these symptoms, unplug the unit and clean away the
debris. While the unit is unplugged, check for another possible cause: a chipped or damaged prop, which
can cause the unit to wobble in the water. Replace the prop if it is damaged.
“The breaker trips randomly and sporadically. Sometimes it is a few hours of operation, other times it can be
days or weeks.”
Nuisance trips usually occur when the unit is installed far away from the initial electric service where the
ground stake is located on the property. It is caused by either induced current in the ground wire or a
base voltage difference due to soil pH levels. To resolve the problem, contact an electrician and install
a local grounding stake. This may eliminate the induced current and any base voltage differences. This
problem can also be caused by unbalanced incoming voltage lines or by a bad breaker or receptacle.
TROUBLESHOOTING TIPS
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