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IP TELEPHONE SET

88

TROUBLE SHOOTING

I can not register to the server

？

1) Check the IP address. If you set your WAN port in DHCP mode, please make sure

that your DHCP server is on.

2)  Check your gateway.
3)  Check your DNS server.
4)  Make sure your account information is the same as you have got from your ISP.
5)  Check whether the SIP server is on.
6)  Check the SIP register port, the default value is 5060.

I can’t get the IP address?

1) Make sure you have plugged the Ethernet cable into the WAN port.
2) Make sure that the DHCP server is on, and there are available IP addresses in the

server.

3) Try to set your WAN port to static IP client mode.

During a call, I can not hear any voice?

1)  Make sure your handset is tightly connected with the phone.
2)  Check whether you have muted the conversation or not.
3)  Consult the outbound server details with your ISP.

Have DTMF problem?

1) Check which kind of DTMF you are using, and whether it is compatible with the

server.

2) Consult the payload value with your ISP.

How to change the time?

Select the time zone or enter the time information manually on the webpage or the phone.

How to answer the incoming calls during a call?

If a call comes in when you are in a conversation, press the Answer hot key to answer the
call, or press the Reject hot key to refuse it.

How to refuse incoming calls during a call?

You can turn off the function of call waiting, and then our phone will refuse all the
incoming calls when you are in a conversation.

How to send SMS?

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Содержание ip112

Страница 1: ......

Страница 2: ...IP TELEPHONE USER GUIDE FEBRUARY 2012...

Страница 3: ...II...

Страница 4: ...rves the right to make modifications in product features mentioned in this document for development and improvement purposes without prior notice Individual products may possess characteristics differ...

Страница 5: ...s outlets and connection components that are specific to telephones 5 Do not make any connection other than the extension connection of the KAREL telephone system 6 There is no part that you can repai...

Страница 6: ...V IP112...

Страница 7: ...NE STATUS 13 LANGUAGE 13 TIME AND DATE 14 KEYPAD LOCK 16 AUDIO SETTINGS 18 VOLUME 18 RING TONES 19 CODEC SELECTION 21 CONTACT MANAGEMENT 22 EDIT ADD DELETE CONTACT 22 IMPORT EXPORT CONTACT LIST 25 BLA...

Страница 8: ...CALL 51 DND 51 CALL FORWARD 51 INTERCOM 52 DURING AN ACTIVE CALL 53 MUTE 53 CALL HOLD 53 CALL WAITING 54 CALL TRANSFER 54 3 WAY CONFERENCE 55 NETWORK CONFERENCE 55 HUAWEI ATS CONFERENCE 56 MESSAGE 58...

Страница 9: ...N 76 SMS 76 PICK UP 76 CALL PARK 76 DTMF 77 VOICE MAIL 77 SPEED DIAL 77 INTERCOM 78 LINE 78 BLF 78 URL 79 GROUP LISTENING 79 PUBLIC HOLD 79 PRIVATE HOLD 80 SHARED LINE 80 XML GROUP 80 GROUP PICK UP 81...

Страница 10: ...IX TROUBLE SHOOTING 88...

Страница 11: ...IP TELEPHONE SET 1 GETTING STARTED PACKING LIST The following components are included in your package z Enterprise IP Phone z Phone Stand z Power Adapter...

Страница 12: ...IP TELEPHONE SET 2 z Handset Handset Cord z Ethernet Cable z Quick Installation Guide Quick Reference z CD Content...

Страница 13: ...HE PHONE This section introduce how to assemble the phone with the components in the packing list z Attach the stand z Connect Handset and Headset z Connect Network and Power 1 Attach the Stand as sho...

Страница 14: ...Make sure the Ethernet cable and switch hub is PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection w...

Страница 15: ...ally via Static IP Address Please contact your internet administrator for more details PPPoE If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact yo...

Страница 16: ...eb interface Choose Network Advanced Registration random enter the time in the field Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password M...

Страница 17: ...e Hot Key The screen will display labels for these keys to identify their context sensitive functions and you can custom softkeys under different status Line Key These buttons are used to active up to...

Страница 18: ...adset Mute audio transmission locally during calls Hard Feature Keys Allow users to access the Voice Mail interface directly Forward the current call to third party When the phone is idle press to ent...

Страница 19: ...scription Steady green All of the members are in idle status Slow blinking green Some part s is seizing the line ring back under the private hold status Fast blinking green Some part s is ringing on t...

Страница 20: ...INTERFACE There are two ways to customize specific options on your phones 1 Using keypad and display on the phone 2 Using Web user interface in an Internet browser from your PC please refer to Config...

Страница 21: ...Phone Functions Language Time Date Ring Tone Phone Volume Logo Customization Advanced Phone Functions Accounts Network Voice Codecs Echo Cancellation etc Reset to factory Set admin password Update Set...

Страница 22: ...IP TELEPHONE SET 12 The default administrator password is admin...

Страница 23: ...to check the status Language The default Phone interface language is English The Web interface language depends on your computer Operation System It will automatically match the language with your co...

Страница 24: ...2 If SNTP Settings is chosen the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific option and the relating changes You can set the Ti...

Страница 25: ...nges You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically Please refer to the instruction above for the parameters detail To chang...

Страница 26: ...time is unchangeable unless to update the AutoDST xml via auto provision Note By default the time zone is 8 China Beijing Daylight Saving Time is Automatic Keypad Lock You can lock the keypad of your...

Страница 27: ...highlight the one you want to lock 4 Press Save hot key to active the change or Back hot key to return to the previous screen 5 The icon will be displayed on the top right corner of the idle screen 6...

Страница 28: ...set Ring Volume To adjust the volume when you are not in an active call 1 Press Menu Settings Basic Settings 2 Scroll to Phone Volume and press Enter hot key highlight the one you want to adjust the v...

Страница 29: ...shown on the LCD Press the Volume Adjustment Bar to adjust the volume and the icon will disappear Ring Tones You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone...

Страница 30: ...button to upload the file Note 1 The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony 2 Blank or other special characters can not be included in the fi...

Страница 31: ...voice codecs G722 G723_53 G723_63 G726 16 G726 24 G726 32 G726 40 G729 PCMU and PCMA You can enable disable the desired codecs via Web interface Please contact your System Administrator for more detai...

Страница 32: ...NAGEMENT Edit Add Delete Contact You can store a large number of contacts in your phone s contact list You can add edit delete dial and search for a contact in the contact list The directory includes...

Страница 33: ...ntact or Back hot key to cancel the change To edit a contact via Phone interface 1 Press Dir Local Directory 2 Choose a group and press the Enter hot key 3 Use the navigation key to highlight the one...

Страница 34: ...act can not get through To move a contact in History to Contacts via Phone interface 1 Press History hot key to enter the call history list 2 Use the navigation keys to highlight a record and then pre...

Страница 35: ...ve the contacts via the Web interface Choose Contacts Local Phone Book Please refer to the instruction above for the parameters detail Import Export Contact list Import Export Contact List via Web int...

Страница 36: ...icon you will see the notes for parameters The meanings of this icon on other pages is the same we will not elaborate it one by one 4 Click the Export button to export the contact list Note Import Exp...

Страница 37: ...PBX to maintain up to date public phone book terminal users need to have remote phone book function When the users browse the remote phone book the terminal will check and download the latest informat...

Страница 38: ...t from the server Input the phonebook URL port username password and rename the phonebook LDAP LDAP can support these functions 1 Search the contact Press the DSSkey which is set up as LDAP input a nu...

Страница 39: ...ace To set the LDAP via the Web interface 1 Choose Contacts LDAP 2 Configure the corresponding options 3 Click Confirm to save the change Other Settings Key as Send Users can set a specific button or...

Страница 40: ...line number via the IP phone interface 1 Press Menu Features Hot Line Enter to enter the configuration page 2 Enter the hot line number and HotLine Delay time for example 20 seconds then press the Sa...

Страница 41: ...ch hot key you can choose the Line ID 3 Press the navigation keys to enter and choose whether to enable the anonymous call function This feature allows the subscriber to make a call with the display o...

Страница 42: ...your IP phone automatically Note This configuration is only available for the current default account 7 Press the Save hot key to save the changes To set the anonymous call via the Web interface 1 Ch...

Страница 43: ...by the user This is a useful feature for people who have difficulty in using their hands or fingers who have a visual impairment or who have a cognitive impairment You can set this function to a speci...

Страница 44: ...sed call log 2 Choose Enabled or Disabled in the pull down menu click confirm button to save the change Broadsoft Call Log This feature allows you to download call history from the server Input the UR...

Страница 45: ...e screen Note 1 You can also upload the Logo by AUTO PROVISION 2 By the Web interface users can set a logo to be a System Logo or a Custom Logo and the Custom Logo can be deleted 3 Only support DOB fo...

Страница 46: ...erface 1 Choose Phone Softkey Layout 2 In the Custom Softkey field chose Enable in the pull down menu 3 You can choose the corresponding call states which you want to set up the softkey in the Call St...

Страница 47: ...his function can only be set via the Web interface 1 Choose Phone Preference Live Dialpad 2 Enable or disable it in the pull down menu 3 Click Confirm button to save the change Replace Rule A dial pla...

Страница 48: ...t a record to modify then click Edit button to submit Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial out the 123...

Страница 49: ...done in the same manner For example if you want to replace the any input content with the content beginning with 8 Input in Prefix box and input 8 1 in Replace box Area Code Area codes are also known...

Страница 50: ...e call out from your IP phone 1 Choose Phone Dial Plan Block Out 2 Enter the phone number and Account and then click Add button to save the changes or choose the specific one in the list click Delete...

Страница 51: ...synchronize function configure the DND FWD function on device or server DND FWD status on device and server will be in correspondence To set Feature Key Synchronisation via the Web interface 1 Choose...

Страница 52: ...ne receives request it will determine whether to display corresponding content on the phone which sent by the specified server or not To set Push XML via Web interface 1 Choose phone features PushXML...

Страница 53: ...phone will auto reboot after 10 seconds if some important process of phone crash When Disable the function the phone will not reboot Configure watchdog via web interface Choose phone Preference WatchD...

Страница 54: ...ion to server Action URI Remote control phone for corresponding operation The operation can be recorded include Setup Completed Log On Log Off Register Failed Off hook On hook etc Set Action URL via w...

Страница 55: ...2 3 25 cgi bin ConfigManApp com key OK Our phone can support the following functions function Phone ip stand for the phone s IP address Key xxx stand for the following rules To answer the call key OK...

Страница 56: ...enable DND key DNDOn To disable DND key DNDOff Dial out http phone IP cgi bin ConfigManApp com number NUMBER outgoing_uri URI Phone ip stand for the phone s IP address NUMBER stand for the number whic...

Страница 57: ...t fill the SIP Server in the registered interface But the number which you dial must be in the same SIP server You can press an available line button if there is more than one account then 1 Dial the...

Страница 58: ...e number in the Dial a Number select the line from the Outgoing Identity list Then click the dial button to call out 3 Or choose Contact Phone Call Info click the number which you want to dial out fro...

Страница 59: ...and for the value which you enter in the PswLength field For example you set the password prefix is 3 enter the PswLength is 2 then you enter the number 34567 it will display 3 67 on the phone Set pas...

Страница 60: ...he contact end the call in order to establish a conversation with each other in time Call Completion can help you to solve this problem To configure Call Completion via phone interface 1 Press the fol...

Страница 61: ...irectly DND Press DND hot key to active DND Mode when the phone is in idle status Further incoming calls will be rejected and the display shows icon Press it again to deactivate DND mode You can find...

Страница 62: ...f Code option then when you choose to enable the call forward function via your IP phone it will send message to the server and the server will turn on the function immediately When there are calls to...

Страница 63: ...e heard by the other party You can still hear all other parties while mute is enabled To mute resume the conversation Press MUTE button during a conversation to mute all the conversations the icon wil...

Страница 64: ...ransferred directly to the third party such as another extension mobile phone number etc There are three ways to transfer the call Blind Transfer Attended Transfer and Semi Attended Transfer To Blind...

Страница 65: ...blish a three party conference during the conversation three phone parties can communicate with each other To establish a conference 1 Press the Conf hot key during an active call 2 The first call is...

Страница 66: ...nference dialing interface and invite another party to participate in teleconference 5 After starting conference press Hold key to Hold local call without influencing others in conference HuaWei ATS C...

Страница 67: ...all he have been attended to the CONF 5 Initiator can use private chart function to have a private chart with any member press PriChat choose any members in phone member list and then press PriChat ho...

Страница 68: ...messages coming z The MESSAGE button will be lighted To configure the Voicemail code via Phone interface 1 Press Menu Messages Voice Mail Set Voice Mail 2 Use the navigation keys to highlight the lin...

Страница 69: ...account and press the Connect button then you are able to listen to your new and old messages To retrieve the new voicemail via the Phone interface 1 Press the Voicemail hot key directly 2 You may be...

Страница 70: ...To reply the SMS via Phone interface 1 After retrieving the specific message press Reply hot key use the abc hot key to change the input method 2 Optional If multiple lines are configured on your pho...

Страница 71: ...to return to the previous menu To delete the message via the Phone interface 1 After retrieving the specific message press Delete hot key 2 You are prompted to confirm the Delete press Yes hot key to...

Страница 72: ...lue is 11780 RPort The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This document defines an extension t...

Страница 73: ...ose Transport option in the pull down menu you can choose the TLS option and then click the Confirm button to save the change DNS SRV If the SIP server cannot be used the phone will be connected on th...

Страница 74: ...the Network PC Port Setting Field Name Description As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone w...

Страница 75: ...figure PC Port settings via Web interface Choose Network PC Port to do the relating configuration You can consult your system administrator for more information VLAN Setting VLAN is a group of hosts w...

Страница 76: ...e Link Layer Discovery Protocol LLDP is a vendor neutral Layer 2 protocol that allows a network device to advertise its identity and capabilities on the local network Enable LLDP function the phone wi...

Страница 77: ...n mode via web page To configure HTTPS settings via Phone interface 1 Press Menu Settings Advanced Settings 2 Enter the password required scroll to Network option press Enter hot key select Webserver...

Страница 78: ...ield choose the transmission mode and then click the Confirm button to save the changes Note 1 For more details of the HTTPS you can consult with your system administrator 2 IP phone also support Inte...

Страница 79: ...u are prompted to enter the required password the default one is admin 3 Scroll to Set Password press Enter hot key 4 You are prompted to enter the Current New and Confirm password Press abc hot key t...

Страница 80: ...ory option must in the admin mode To reset to factory via Web interface 1 Choose Upgrade Basic 2 Click Reset button 3 You are prompted to confirm the change press OK to confirm the changes press Cance...

Страница 81: ...ware 3 You can also update the firmware immediately by pressing Auto provision button Set Auto Provision via phone interface 1 Go to Menu Settings Advanced Settings Auto Provision 2 Enter the URL User...

Страница 82: ...on 3 Press the Save hot key to save the changes Zero sp touch Zero sp touch this function can help users to configure AUTOP and network parameters quickly Enable this function when the power is on or...

Страница 83: ...enter an AutoP setting interface enter the corresponding contents press OK key to save the settings Press back key return to previous menu System Log Export If there are any errors happened in your p...

Страница 84: ...orking protocols It provides an authentication mechanism to devices wishing to attach to a LAN either establishing a point to point connection or preventing it if authentication fails It is used for s...

Страница 85: ...e the DSS key to be used as a conference key while remaining in the current call This key allows a user on a call to conference another party while remaining in the conference To assign the key as Con...

Страница 86: ...to set as the transfer button 3 Press Confirm button to save the changes Hold The key can be configured as a hold key You can use this key to hold and retrieve a call during the conversation To assig...

Страница 87: ...the assignment there is a pull down menu in the Type field choose SMS from the list 2 Press Confirm button to save the changes Pick Up When you configure a Pick Up key you specify the extension that...

Страница 88: ...eld enter the specific number 3 Press Confirm button to save the changes Voice Mail When the key is configured as Voicemail key you are allowed to access voicemail quickly by pressing this key To assi...

Страница 89: ...e Key choose one of the link key you want to make the assignment there is a pull down menu in the Type field choose Line from the list press Confirm button to save the changes BLF You can configure th...

Страница 90: ...e You are able to speak and listen using handset headset meanwhile the others nearby can listen using speakerphone You can get back to the previous mode by pressing the key again If the current mode i...

Страница 91: ...state or when the call is placed on hold Similarly all members of the SLA group are notified of an incoming call and the call can be picked up on a line appearance associated with the SLA extension To...

Страница 92: ...f the keys you want to make the assignment there is a pull down menu in the Type field choose Paging option from the list 2 Enter the number you want to dial out directly in the Value field 3 In the L...

Страница 93: ...inds of Hot desking Base Mode and Advanced Mode z Base Mode Pressing the DSS key which is set to be Hot Desking when the phone is idle to active the Base Mode By this mode it will clear all of the acc...

Страница 94: ...want to make the assignment there is a pull down menu in the Type field choose LDAP from the list 2 Press Confirm button to save the changes 3 When you press this key under the idle the phone will tu...

Страница 95: ...o make the assignment there is a pull down menu in the Type field and choose Zero sp touch from the list 2 Press Confirm button to save the changes ACD ACD Automatic Call Distribution is automatic cal...

Страница 96: ...changes Broadsoft Group The keys can be configured as Broadsoft Group Then pressing this key under the idle status you can enter the Broadsoft Group interface To assign the key as Broadsoft Group 1 C...

Страница 97: ...the following parameters shown in the table Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also known as speech activity detection o...

Страница 98: ...87 3 Press Confirm button to save the changes Cancel to cancel the changes RING Users can group your contacts and then set the ringing tone for each group To edit the Ring option via Web interface 1 C...

Страница 99: ...IP TELEPHONE SET 88 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To choose a special ring tone for the group 4 Click the Confirm button to save the changes...

Страница 100: ...ng a call I can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your I...

Страница 101: ...r the webpage of your phone go to Upgrade then you can find the option Select and Upgrade Firmware at the bottom of the page 2 Select the file to update then click the Upgrade button Note Make sure th...

Страница 102: ......

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