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Troubleshooting guide
Troubleshooting
Error code and error description
Note
The pre-filter can emit odours under certain operating conditions. Switch the device off and replace the pre-filter if
necessary.
Error description
Error correction
The device cannot be switched on
Check the mains voltage.
Check that the control unit is inserted into the device and latched in place.
Check that the 3-stage filter cartridge is inserted.
Check that the pre-filters are inserted.
Send the device for servicing.
The service LED lights up
Display the error message.
Displaying error messages
Follow the troubleshooting instructions.
Error code and error description
Error code
Error description
Error correction
E1
Remaining operating time <220
hours.
Order replacement 3-stage filter cartridges.
Replace the 3-stage filter cartridge by the end of the ser-
vice life at the very latest.
E2
Air quality sensor defective.
The device is only capable of re-
stricted operation.
You can no longer use the device in automatic mode.
Send the device for servicing.
E4
Plasma unit power supply or con-
trol electronics defective.
The device is only capable of re-
stricted operation. Plasma cleaning
does not take place.
If this error occurs seldom at irregular intervals: Switch the
device off and then on again after a few seconds.
If this error occurs continuously: Send the device for ser-
vicing.
E5
Service life of the 3-stage filter car-
tridge expired.
The plasma electrode switches off.
Plasma cleaning does not take
place.
Replace the filter now at the very latest.
E6
Calibration of the air quality sensor
is faulty.
Send the device for servicing.
F2
Fan blocked/defective.
The plasma electrode switches off.
Plasma cleaning does not take
place and the fan is switched off.
Send the device for servicing.
F3
3-stage filter cartridge is not detect-
ed.
The plasma electrode switches off.
Plasma cleaning does not take
place and the fan is switched off.
Check that the 3-stage filter cartridge is seated correctly.
Check that the control unit is seated correctly.
If the device does not start, send the device for servicing.
F4
Internal communication error.
The device switches off.
Switch on the device.
If the device does not start, send the device for servicing.
F5
Plasma voltage too low.
Plasma cleaning does not take
place.
Switch the device off and then on again after a few sec-
onds.
This error can occur when the device is operated using a
heavily fluctuating mains voltage.
If the device does not start, send the device for servicing.
F6
Plasma voltage is too high.
Plasma cleaning does not take
place.
Switch the device off and then on again after a few sec-
onds.
If the device does not start, send the device for servicing.
F7
The pre-filters have filtered the rec-
ommend maximum air volume and
have reached the end of their ser-
vice life.
Replace or clean the pre-filter.
Reset the air volume calculation by pressing the "-" button
while the error code F7 is displayed.
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