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Kaspersky Anti-Virus
®
5.0 for Linux, FreeBSD and OpenBSD File Server
Question: My anti-virus program does not work.
What should I do?
First, check if a solution for your problem is provided in this document,
in particular, in this section or on our website (
Services
!
For
customers
!
Technical support
!
On-line support
).
In addition, we recommend that you apply for support to the distributor
from whom you purchased Kaspersky Anti-Virus
®
, or write to our
Technical support service (
).
To make sure your request is answered as soon as possible, follow
these suggestions:
1.
In the message header specify your server’s operating system, the
name of the component you are experiencing problems with, and
briefly describe the problem. For example:
Linux, Webmin cannot access settings of the licensed
users list.
2. Compose your mails in plain text format. Avoid sending HTML
messages.
3. At the beginning of the message specify the exact versions of the
operating system and Kaspersky Anti-Virus
®
distribution package
and provide the name of your key file.
4. Clearly describe the problem in brief. Keep in mind that when
reading your mail the support service officers do not yet know
about your problem. They can only help after fully understanding
and reproducing it.
5. Send the following data to the Technical support service (pack
them in one archive before sending):
•
Files from the directory
/etc/kav/
•
The anti-virus component report file, for example
/var/log/kavupdater.rpt
•
The information output to the console by the command
ps -ax
•
The key file
6. Make sure to specify in your mail if one of the following is present
in your system:
•
SCSI controller
•
A very old or new processor, or more than one processor
