Return/Repair Procedures
Consult the limited w
arran
ty policy in
this
manual for the service provisions offered
by Kantronics at no charge.
This
w
arran
ty is considered to be in force only when
the customer has submitted
bis
completed warranty registration within
10
days of
purchase, and
when
the stipulations of the warranty have been met. Violations of
warranty
clauses will
automatically void the
warran
ty and service or repairs
will
be
charged to the owner.
Service outside the warranty
will
be
charged
at the cost
of
parts, labor, and return
shipping. Units returned for service without a Return Authorization number
will
be
subject to a minimum charge of
112
hour labor plus shipping and handling. Contact
the Service Department
(913-842-4476)
to obtain a Return Authorization number.
Repaired units
will
be returned
via UPS
C.O.D.
These
C.O.D. charges can be avoided
by including your VISA
or
MasterCard number with your unit to be repaired. Shipping
and repair may then be charged.
When service
or
repairs appear necessary, it may be
wise
to call or write Kantronics
to determine
if
the problem can be solved without returning the unit. Should you
encounter difficulty in getting your Modem to operate, you may wish to perform some
limited
checks
before calling or writing. Carefully check to be sure the Modem is
properly seated.
Also
check the setting of your MODEM
When calling, report the product name and ask for the Amateur Radio Service
Department. Should you find it necessary to call for assistance, please have available
the unit name and serial number (the serial number is found on the Modem header.)
The
Service
Department telephone hours
are
9
am
•
noon and
2
pm
•
5 pm
Central Time
913-842-4476,
Monday throqh Friday.
When writing, include a clear description of the problem, unit name, computer type,
computer software used and
if
possible a DISPLAY listing from the TNC.
Returns to the factory for refund or exchange are strictly regulated. Any return for
refund
or
exchange must be approved by the service department.
2
DE1200
Modem
December 7. 1990
e
Copyright 1990, Kantn:inica Co
.•
Inc. All
Rights
Reserved.
Duplication of this manual without permiaaion of
Kantn>nica Co., Inc.
ia
prohibited.
