14
Troubleshooting
How to recover your Operating System data (Recovery tool)
Should you ever need to recover your data, you must press the
F8
key, right after the bios display, to access the
recovery menu.
Once you choose the
Repair your computer
option, you must enter the password (
12345
). Please note that this
password in NOT modifiable. You need to allow 2 to 5 minutes for the recovery process to progress.
NOTE:
Using the recovery tool will allow you to recover your initial data; therefore any updated data
(W indows operator, EntraPass, HDVR, Adobe or any other application updates) will not be taken into
account.
Before proceeding with the recovery, make sure you have a backup of EntraPass, HDVR configuration and the
HDVR license. After a recovery, all the configured parameters (completed in the First Boot Wizard and through
the Device config) have to be reentered manually.
The device does not seem to boot-up
•
Verify that the power supply is connected to one of the two power supply plugs on the back of the device.
•
Verify that the power source can supply 12V @ 60 Watts.
•
You can view the status of each power supply by looking at the LED located below the power supply input on
the back panel. GREEN indicates a valid power source and RED indicates an invalid or faulty power source.
Nothing is displayed on the Display Port output
•
Make sure you connect your display device prior to powering up the device.
•
Make sure you are directly connected to a digital display device (HDMI, DVI or VGA).
•
If you are attempting to connect to a DVI enabled display device, make sure the device supports DVI-D signals
and verify that the DisplayPort to DVI adapter is capable of supporting DVI-D signals.
•
If none of the above resolves the issue, validate that the DisplayPort cable and display device are operating
correctly by using a different digital video source.
Cannot discover the device or communicate via the network
•
Make sure you have connected the device to your network via one of the ETH ports.
•
Make sure you are in the same network segment.
•
Make sure the GREEN LED on the RJ45 connector is lit. If it is not lit, verify the network connectivity with the
network switch. You can try to connect the network cable to another ETH port to verify if a problem is localized
to a specific ETH port.
•
Discovery of the INTEVO is done via the Bonjour protocol and requires multicast networking to be supported by
your network and switch equipment.
