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4K Wallplate HDBaseT Transmitter

P a g e

8. Troubleshooting & Maintenance

Problems

Potential Causes

Solutions

Color losing or no video
signal output in HDMI
display

The connecting cables
may not be connected
correctly or it may be
broken

Check whether the cables
are connected correctly
and in working condition.

No HDMI signal output in
the device while local
HDMI input is in normal
working state

Output image with
snowflake

POWER

indicator doesn’t

work or no respond to any
operation

Loose or failed power
cord connection

Ensure the power cord
connection is good

Static becomes stronger
when connecting the
video connectors

bad grounding

Check the grounding and
make sure it is connected
well.

Cannot be controlled by
front panel buttons

The unit may have
already been broken

Send it to authorized
dealer for repairing.

If your problem remaining after following the above troubleshooting steps, please
contact your local dealer or distributor for further assistance.

Содержание WP-HDBASETX

Страница 2: ...C Statement This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications It has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful in...

Страница 3: ...or install this product near water Do not put any heavy items on the extension cable in case of extrusion Do not remove the housing of the device as opening or removing housing may expose you to dangerous voltage or other hazards Install the device in a place with fine ventilation to avoid damage caused by overheat Keep the module away from liquids Spillage into the housing may result in fire elec...

Страница 4: ... 5 RS232 Control 6 5 1 RS232 Control Connection 6 5 2 RS232 Control Software 7 5 3 RS232 Commands 9 5 3 1 Control Mode Switching 9 5 3 2 Signal Switching 9 5 3 3 VGA Scaling Configuration 9 5 3 4 HDCP Compliance 10 5 3 5 VGA Image Adjusting 10 5 3 6 EDID Configuration 12 5 3 7 Device Configuration 12 6 Specification 13 7 Panel Drawing 14 8 Troubleshooting Maintenance 15 9 Customer Service 16 10 Wa...

Страница 5: ...oduct is used with HDBaseT 70M extender Receiver 1 2 Features HDBaseT Alliance certified Dual gang Decora form factor with matte anodized aluminum finish Delivers full uncompressed HD video 3D and 4Kx2K VESA resolutions up to 1920x1200 60Hz and HDTV resolutions up to 2160p over single Category cable up to 70m 230ft Supports key features of HDMI1 4 including EPG EDID and HDCP Built in scaling funct...

Страница 6: ...smitter SOURCE AUTO Button switches sources and upon push and hold changes mode between Auto and Manual source select LED indicator glows green when in Auto mode VGA VGA IN VGA LED indicator glows green when the VGA input is active amber when a source is available and does not light when there is no source connected VGA IN HD 15 connector AUDIO IN 3 5mm stereo audio connector supplies audio for th...

Страница 7: ... Rear Panel No Name Description HDBT OUT HDBaseT output connects with HDBaseT Receiver over a single Category cable to deliver AV signals support PoH IN 12V input connects with power adapter OUT 12V output connects with Control Panel to energize it RS232 Serial port for control this transmitter and the third party device via RS232 commands Please refer to the 5 RS232 Control for more details 12V T...

Страница 8: ...5 8 square box at a minimum The 4 5 8 square box has sufficient space to terminate the cables with jacks behind the unit when fully installed Run one twisted pair cable from the 4K Wallplate HDBaseT Transmitter location to the location where the HDBaseT Receiver will be located somewhere near the display device See the installation instructions for the 70M HDBaseT Receiver LINK RESET FIRMWARE SOUR...

Страница 9: ... follow the installation instructions for the HDBaseT Receiver and Control Panel Note We recommends Category 6A cabling with alien crosstalk prevention technology for the performance of HDBaseT link 4 Button Control SOURCE AUTO Button Press and hold the SOURCE AUTO button for approximately 3 seconds When the button lights up green the 4K Wallplate HDBaseT Transmitter is in AUTO mode This mode auto...

Страница 10: ... 50780 Control this Wallplate HDBaseT Transmitter and far end third party device such as Projector device by local PC and the connection diagram shown as below Projector Flat Screen Display Tx Rx HDMI OUT HDBT IN RS232 IR IN IR OUT PoC HDBaeT Receiver 12V Tx Rx OUT RS232 HDBT OUT PC Cat 5e 6A Cat 5e 6A Wallplate HDBaeT Transmitter HDBaseT RS232 ...

Страница 11: ...e file to the control PC Uninstallation Delete all the control software files in corresponding file path Basic Settings First connect 4K Wallplate HDBaseT Transmitter with all input devices and output devices needed then to connect it with a computer which is installed with RS232 control software Double click the software icon to run this software 12V Tx Rx OUT RS232 HDBT OUT PC Tx Rx HDMI OUT HDB...

Страница 12: ...ow The interface of the control software is showed as below Please set the parameters of COM number bound rate data bit stop bit and the parity bit correctly and then you can send command in Command Sending Area Parameter Configuration area Monitoring area indicates if the command sent works Command Sending area ...

Страница 13: ...ng Manual Switching 50701 Switch to HDMI input Switch to HDMI 50704 Switch to VGA input Switch to VGA 5 3 3 VGA Scaling Configuration The default output resolution for VGA is 1920x1080 Below is a list of the output resolutions the built in scaler can output Command Function Feedback Example 50632 Check the output resolution Resolution xx 50619 Change the resolution to 1360X768 HD Resolution 1360x7...

Страница 14: ...t Contrast xx xx 00 99 503xx Set the contrast to xx Contrast xx xx 00 99 50638 Check the saturation Saturation xx xx 00 99 504xx Set the saturation to xx Saturation xx xx 00 99 50639 Check sharpness Sharpness xx xx 00 99 505xx Set the sharpness to xx Sharpness xx xx 00 99 50606 Auto adjust the input parameter VGA Input Auto 50640 Check the color temperature Color Temperature xx xx can be medium wa...

Страница 15: ...Disable screen output adjusting Exit Output Position Adjust 50670 Move the image to left Output Position Adjust X xx 50671 Move the image to right Output Position Adjust X xx 50672 Move the image up Output Position Adjust Y xx 50673 Move the image down Output Position Adjust Y xx 50674 Pull left from right side decrease image width Output Width Adjust xx 50675 Stretch right from right side increas...

Страница 16: ...1ch 50776 Set EDID data to 1080i PCM 2 0ch EDID 1080i PCM 2ch 50777 Set EDID data to 4Kx2K PCM 2 0ch EDID 4K PCM 2ch 50778 Check EDID data EDID bypass mode EDID 1080P PCM 2ch EDID 1080P 5 1ch EDID 1080P3d 5 1ch EDID 4K PCM 2ch 50799 Program EDID file send EDID data within 10s Waiting for EDID within 10 secs Note EDID commands are for HDMI sources only 5 3 7 Device Configuration Command Function Fe...

Страница 17: ...ol Parts Control Ports 1 FIRMWARE 1 RS232 Control Connector 1 Micro USB 1 3 pin Pluggable Terminal Block General Video Resolution VGA up to 1920 x 1080 60Hz HDMI up to 4Kx 2K Audio Impedance 10Ω Frequency Response 20Hz 20KHz SNR 85db 20Hz 20KHz Transmission Distance 1080p 70M PoH 4Kx2K 40M PoH Bandwidth 10 2Gbps HDMI Standard Support HDMI1 4 and HDCP complaint Power Supply Input 100V 240V AC Outpu...

Страница 18: ...Wallplate HDBaseT Transmitter 14 P a g e 7 Panel Drawing LINK RESET FIRMWARE SOURCE AUTO POWER VGA IN VGA AUDIO IN HDMI HDMI IN 12V Tx Rx OUT RS232 HDBT OUT 104 5 mm 89 0 mm 66 0 mm 32 0mm 69 0 mm 47 0 mm ...

Страница 19: ...al working state Output image with snowflake POWER indicator doesn t work or no respond to any operation Loose or failed power cord connection Ensure the power cord connection is good Static becomes stronger when connecting the video connectors bad grounding Check the grounding and make sure it is connected well Cannot be controlled by front panel buttons The unit may have already been broken Send...

Страница 20: ...ar and tear Use of supplies or parts not meeting our specifications No certificate or invoice as the proof of warranty The product model showed on the warranty card does not match with the model of the product for repairing or had been altered Damage caused by force majeure Servicing not authorized by distributor Any other causes which does not relate to a product defect Shipping fees installation...

Страница 21: ...acement Product will be warranted for the remainder of the original warranty period of 3 years whichever is longer C NO OTHER WARRANTIES To the maximum extent permitted by applicable law KanexPro disclaims all other warranties either express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose with regard to the product and any related ...

Страница 22: ...1405 pioneer street Brea CA 92821 ...

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