11
Problem
Possible Solution
The steamer does not
heat up
• Check main plug is inserted correctly.
• Check power supply.
The steamer does not
produce steam
• Check the water level and the water tank
inlet cover is properly covered.
• Press the steam activation button harder.
• Hold the steamer in an upright position.
Water spills from the water
tank
• Make sure water is not over the MAXIMUM
level.
• Make sure water tank inlet cover is
properly closed.
• Always use the steamer in an upright
position as per the operating instructions.
The steamer is producing a
loud humming or pumping
sound
• Check water level; if there is no water or
it is low refill, the water tank.
The steamer does not seem
to be removing creases easily
• Hold the steamer in an upright position
and stretch the fabric downward to ensure
best results.
Unsure when to use the
fabric brush
• Use when steaming is to directly touch
the fabric.
• When steaming delicate fabrics, such as
silk to reduce the risk of water dripping
onto the garment while steaming.
Avoiding discolouring of
metal accessories on
the garment
• Do not directly hover the garment steamer
over the metal accessories.
• Use caution and steam around the metal
accessories.
Troubleshooting Guide
