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servicing is needed, a Representative can confirm whether the product
is under warranty and direct you to the nearest service location.
If this is the case, bring the product, or send it, postage prepaid by the
user (all Kalorik customers are responsible for the initial shipment back
to the warranty center), along with proof of purchase and a return
authorization number indicated on the outer package, given by our
Customer Service Representatives. Send to the authorized KALORIK
Service Center (please visit our website at www.KALORIK.com or call
our Customer Service Department for the address of our authorized
KALORIK Service Center).
When sending the product, please include a letter explaining the
nature of the claimed defect.
If you have additional questions, please call our Customer Service
Department (please see below for complete contact information),
Monday through Thursday from 9:00am - 5:00pm (EST) and Friday from
9:00am - 4:00pm (EST). Please note hours are subject to change.
If you would like to write, please send your letter to:
KALORIK Customer Service Department
Team International Group of America Inc.
1400 N.W 159th Street, Suite 102
Miami Gardens, FL 33169 USA
Or call:
Toll Free: +1 888-521-TEAM / +1 888-KALORIK
Only letters can be accepted at this address above. Shipments and
packages that do not have a return authorization number will be
refused.
