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8
8
8
8.2
.2
.2
.2 Frequently
Frequently
Frequently
Frequently Asked
Asked
Asked
Asked Questions
Questions
Questions
Questions
Question
Question
Question
Question 1
1
1
1.... When
When
When
When IIII try
try
try
try to
to
to
to disconnect
disconnect
disconnect
disconnect the
the
the
the USB
USB
USB
USB devic
devic
devic
device
e
e
e,,,, IIII keep
keep
keep
keep on
on
on
on getting
getting
getting
getting “
““
“The
The
The
The device
device
device
device
‘‘‘‘Generic
Generic
Generic
Generic volume
volume
volume
volume’’’’ cannot
cannot
cannot
cannot be
be
be
be stopped
stopped
stopped
stopped right
right
right
right now.
now.
now.
now. Try
Try
Try
Try stopping
stopping
stopping
stopping the
the
the
the device
device
device
device again
again
again
again later
later
later
later....”
””
”
message,
message,
message,
message, what
what
what
what should
should
should
should IIII do?
do?
do?
do?
Answer:
Answer:
Answer:
Answer:
Close any program that might be accessing data on the player, including Windows® Explorer.
If it does not work, close all programs and wait for another 20 seconds, then try the green
arrow icon again. If it still does not work, you should shut down the player and disconnect the
USB cable.
Question
Question
Question
Question 2
2
2
2.... IIII find
find
find
find new
new
new
new file
file
file
file names
names
names
names and
and
and
and folder
folder
folder
folder names
names
names
names that
that
that
that IIII never
never
never
never created
created
created
created before
before
before
before or
or
or
or they
they
they
they
have
have
have
have strange
strange
strange
strange gibberish
gibberish
gibberish
gibberish names.
names.
names.
names.
Answer:
Answer:
Answer:
Answer:
Most likely, the player’s file allocation table (FAT) has been corrupted. This might be due to the
player shutting down (due to low battery power) while reading or writing to your computer by
the USB connection. Windows and Macintosh often write extra files to the hard disk such as
finder.def or System volume info. These are normal and will not do any harm to the player.
Question
Question
Question
Question 3
3
3
3.... IIII used
used
used
used my
my
my
my player
player
player
player to
to
to
to transfer
transfer
transfer
transfer files
files
files
files back
back
back
back and
and
and
and forth
forth
forth
forth between
between
between
between different
different
different
different
computers.
computers.
computers.
computers. Will
Will
Will
Will defragmenting
defragmenting
defragmenting
defragmenting the
the
the
the player
player
player
player hard
hard
hard
hard disk
disk
disk
disk do
do
do
do any
any
any
any harm
harm
harm
harm to
to
to
to it?
it?
it?
it?
Answer:
Answer:
Answer:
Answer:
Defragmenting the player hard disk may be useful after having transferred many files to and
from the player. It is never harmful to use the defragment on the player. Make sure no other
programs are running while using the Windows® defragment utility. Make sure you have
connected the player with the external power adapter during this procedure.
Question
Question
Question
Question 4.
4.
4.
4. My
My
My
My files
files
files
files have
have
have
have disappeared
disappeared
disappeared
disappeared from
from
from
from the
the
the
the player.
player.
player.
player.
Answer:
Answer:
Answer:
Answer:
Make sure that you browse your files via the correct browser mode which means correct
filtered views such as Photos, Music, or Movies.
Question
Question
Question
Question 5
5
5
5.... During
During
During
During power
power
power
power on,
on,
on,
on, why
why
why
why does
does
does
does the
the
the
the TV
TV
TV
TV will
will
will
will have
have
have
have a
a
a
a short
short
short
short flashing,
flashing,
flashing,
flashing, blue
blue
blue
blue screen
screen
screen
screen
or
or
or
or screensaver?
screensaver?
screensaver?
screensaver?
Answer:
Answer:
Answer:
Answer:
This is normal, when the system initializes, it will setup the corresponding parameters so it
can output the correct video signal to the TV, during the initializing time, the TV will receive
incorrect signals or the signals will not be stable and will cause the TV screen to flash, some
TV’s will treat this as no signal, and will display a blue screen or screensaver.
Question
Question
Question
Question 6
6
6
6.... Why
Why
Why
Why when
when
when
when IIII switch
switch
switch
switch to
to
to
to Y/Pb/Pr
Y/Pb/Pr
Y/Pb/Pr
Y/Pb/Pr 480
480
480
480p
p
p
p,,,, 576p,
576p,
576p,
576p, 720
720
720
720p,
p,
p,
p, 1080
1080
1080
1080i,
i,
i,
i, and
and
and
and 1080p
1080p
1080p
1080p,,,, does
does
does
does the
the
the
the
TV
TV
TV
TV screen
screen
screen
screen display
display
display
display an
an
an
an unwatchable
unwatchable
unwatchable
unwatchable picture?
picture?
picture?
picture?
Answer:
Answer:
Answer:
Answer:
Please check if your TV supports Y/Pb/Pr 480p, 576p, 720p, 1080i, and 1080p output, if your
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