Troubleshooting
Fingerprint can't unlock.
Clean the fingerprint sensor and try again.
Problem
Solution
Confirm the proper mounting screws are installed.
Make sure the backset on the latch is set to the proper length.Refer to Installation Guide.
Make sure prior to installation the latch bolt is retracted. Refer to Installation Guide.
Please restore to factory default setting and enter the default Master PIN code to set up the lock.
Refer to User Guide.
The latch does not operate
correctly after installation.
Lock does not smoothly lock
or unlock while using the
thumb turn.
Lock set up failed.
Keypad not responding.
Master PIN Code cannot
be changed.
I forgot my Master PIN
Code.
Auto Lock is not working.
Make sure the lock is installed correctly.
Insert fresh batteries and make sure that the cable is properly connected, not pinched.
After installation, reset the lock to the factory default settings.
Refer to the Quick Start Guide to reset the lock and reprogram all PIN Codes.
Perform a factory reset to clear all PIN codes. Once the reset is complete, all PIN Codes will be
deleted and the Master PIN Code will be reset to the default Master PIN Code of 12345678.
If the battery indicator blinks continuously, the batteries are weak. Replace them with four new
batteries to get the best performance (alkaline batteries only). Refer to the Quick Set Up to
activate the Auto Lock function.
Make sure batteries are inserted correctly.
If the battery indicator flashes continuously, the batteries are low. Replace them with four new AA
alkaline batteries.
Make sure that the cable is properly connected and has not been damaged during installation.
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