Troubleshoo ng
This section summarises a few common problems you might experience when using this
product. For further assistance, please contact Customer Service.
Problem Cause/Solution
1. Speaker turns off on its own
2. Unable to connect to the speaker via
Bluetooth
3. There is no sound
4. How do I turn off the lights?
- Battery charge may be low. Try charging
the speaker.
- Make sure there are no obstacles between
your phone/tablet and the speaker. Move
closer to the speaker during pairing.
-Clear the list of Bluetooth devices from your
phone/tablet and try to connect again.
- Select the correct mode using the Mode
Button.
-If playing from a USB device, check if the
file format is correct. Only mp3 files can
be played.
-Press the LED Light Mode button (next to
the Mode Button) repeatedly until the
lights turn off.
5
