EN - 14
TROUBLESHOOTING
To keep the warranty valid, never try to repair the system yourself. If you encounter problems
when using this unit, check the following points before requesting service.
Problem
Solution
No power
•
Ensure that the AC cord of the apparatus is properly connected.
•
Ensure that there is power at the AC outlet.
• Press
(standby) button to turn the Soundbar on.
Remote control does
not work
• Before you press any playback control button, first select the
correct source.
• Reduce the distance between the remote control and the
Soundbar.
• Insert the battery with its polarities
/
aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the sensor on the front of the
Soundbar.
No sound
•
Make sure that the Soundbar is not muted. Press MUTE or +/-
(VOLUME) button to resume normal listening.
• Press
button on the Soundbar or on the remote control to
switch the soundbar to standby mode. Then press the
button
again to switch the soundbar on.
•
Ensure the audio setting of the input source (e.g. TV, game
console, DVD player, etc.) is set to PCM or Dolby Digital
mode while using digital (e.g. HDMI, OPTICAL, COAXIAL)
connection.
• The Soundbar may not be able to decode all digital audio
formats from the input source. In this case, the Soundbar will
mute. This is NOT a defect.
• If using Bluetooth, ensure that the volume on your source
device is turned up and that the device is not muted.
TV has display problem
while viewing HDR
content from HDMI
source
• Some 4K HDR TVs require the HDMI input or picture settings
to be set for HDR content reception. For further setup details on
HDR display, please refer to the instruction manual of your TV.
I can’t find the Bluetooth
name of this unit on my
Bluetooth device for
Bluetooth pairing
•
Ensure the Bluetooth function is activated on your Bluetooth
®
device.
•
Re-pair the Soundbar with your Bluetooth
®
device.
• The Soundbar has a Bluetooth
®
function that can receive
a signal within 8 metres. Keep a distance within 8 metres
between the Soundbar and your Bluetooth
®
device.
The Soundbar turns off
• When the Soundbar's external input signal level is too low, the
Soundbar will be automatically turn off after 15 minutes. Please
increase the volume level of your external device.
Can’t achieve
outstanding Dolby
Atmos
®
effects
•
For non-HDMI connections (such as use of USB, Bluetooth,
OPTICAL or AUDIO IN), limited height Surround effects are
generated. See the section of Dolby Atmos
®
about how to
achieve best Dolby Atmos
®
effects.
