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37
Troubleshooting table
Please check the following list before requesting service.
Symptom
Possible solution
Page
TV
No picture, no sound
Switch on the set.
Check that the mains power outlet is properly connected.
Select appropriate input mode.
Unplug unit for 1 minute, then plug it back in.
7
11
No reception
Have you tuned in the TV stations?
Press
1
on the remote control.
Connect the antenna.
Make sure the set is ON and not in Standby mode
10
11
The TV switches off with
missing antenna input
signal
This is normal.
15 minutes after the antenna signal has disappeared, the set
will change to standby mode.
14
The Channel option cannot
be selected.
The unit is set to AV mode. Press
1
on the remote control.
12
Wrong Colours
Colour and Brightness errors can occur when the viewing
angle/ambient air temperature (see technical specifications)
are exceeded.
While viewing a DVB
(digital) channel, there is
sound but no picture.
Some channel offers audio content only. It is normal.
Blocky image or image
stops intermittently.
Check all antenna connections.
Move the antenna away from areas of possible interference.
Try using an antenna booster.
10
Some digital channels
cannot be viewed.
Contact the service provider to subscribe.
No colour or picture black. SCART input set to Auto.
21
A cracking sound is
sometimes heard from the
unit.
If there is nothing wrong with the picture or sound, this is the
sound of the cabinet undergoing very slight contractions in
response to changes in the room temperature.
There are no adverse effects on the performance or other
aspects.
DVD
The playback picture has
occasional distortion.
The disc is dirty. Eject the disc and clean it.
Some times a small amount of picture distortion may appear.
This is not a malfunction.
25
The unit does not start
playback.
No disc is inserted. Insert a disc.
An unplayable disc is inserted. Insert a playable disc (Check
the disc type and colour system).
Place the disc in the disc slot with the label side facing
forward.
The disc is dirty. Clean the disc.
Cancel the parental lock function or change the parental lock
level.
27
25
27
25
33
The LCD panel is a very high technology product, giving you fine picture details. Occasionally, a few nonactive pixels
may appear on the screen as a fixed point of blue, green or red. Please note that this does not affect the performance
of your product.
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