Troubleshooting
Problem
Cause
Action
Power does not turn on. The AC adapter is not properly
connected.
Check whether the AC adapter is properly
connected.
There is problem in the connection
with the PoE+ (IEEE802.3at Type2)
power supply device.
0
Check whether connection is
established using a PoE+
(IEEE802.3at Type2) power supply
device and a LAN cable of Category
5e or higher.
For some PoE+ power supply devices
(such as a hub), power will not be
supplied when the number of PoE+
terminals connected exceeds the limit
of the total electrical power that can be
supplied. For more information,
please refer to the instruction manual
of the PoE+ power supply device.
0
Check whether the LAN cable is
properly connected and whether the
cables are disconnected.
The power was turned on again
immediately after it was turned off.
Wait for an interval of at least 5 seconds
before turning on the power again.
Unable to operate the
infrared remote control
unit.
The battery of the infrared remote
control unit is not functioning
properly.
Check whether there is remaining battery
power and whether the battery is loaded
in the correct orientation.
IR ID is not correctly configured.
Configure IR ID correctly.
There are strong light sources such
as a fluorescent light in the
surrounding.
Install the camera at a position that is
away from light sources such as a
fluorescent light.
The adjustable pan/tilt
range is narrow.
The pan/tilt limit setting is enabled. Check the settings in [Pan Right Limit],
[Pan Left Limit], [Tilt Up Limit] and [Tilt
Down Limit].
Pan/tilt operation moves
in the opposite direction.
The method for installing the
camera does not match the
standing installation settings.
Check whether the standing installation
settings are correctly selected.
The video images are
upside down.
The method for installing the
camera does not match the
standing installation settings.
Check whether the standing installation
settings are correctly selected.
Unable to operate the
controller and web
browser screen.
The LAN cable is not properly
connected.
Check whether the LAN cable (Category
5e or higher) is properly connected.
The IP address is not correctly
configured.
0
Check whether the IP address setting
is correct.
0
Configure a different network address
(network segment) for the LAN
terminal and USB terminal.
[Web Access] in the menu has been
set to “Off”.
If you are unable to operate via a web
browser, set [Web Access] in the menu to
“On”.
The DIP switches at the bottom
surface of this unit are not correctly
configured.
If you are unable to operate using a
controller, check the settings of the DIP
switches at the bottom surface of this unit.
Troubleshooting
105
Others
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