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www.juwent.com.pl
IV. WARRANTY TERMS AND CONDITIONS
1.
JUWENT Szymański, Nowakowski Spółka jawna in Ryki, hereinafter referred to as Warrantor, gives warranty for own manufactured unit, on
condition however that the unit is used in accordance with conditions as set out in the herein instruction manual and arrangements as set out
below.
2.
Warranty claims are considered only by the Warrantor or its Authorised Service Point (hereinafter referred to as: “Obligor”).
3.
The Warranty is given on alternative conditions:
a) standard warranty – 24 months from the date of purchase, if the commissioning of the device is carried out on user’s own without the
participation of the Obligor,
b) extended warranty – 36 months from the date of purchase, on condition the Buyer concludes a service agreement with the Warrantor, and
the subject of the agreement is in particular:
–
commissioning of devices by the Obligor (on charge),
–
training a person to be in charge of supervision over the unit (on charge),
–
periodic inspections and maintenance (on charge).
4.
Notwithstanding the period of the Warranty given for the unit, the warranty for heating elements of electric heating coils shall be 12 months.
5. For a unit with gas heat exchanger, conditions of warranty for the component are defined in the Warranty Card issued by the respective
manufacturer.
6. Devices operating with the unit, but not being its components (e.g. refrigeration units, steam generators, etc.), are subject to warranty given
by the respective device manufacturer only.
7. The unit is under the Warranty if the following cumulative conditions are fulfilled:
a) Customer presents valid Device Commissioning Report along with Service Request form,
b) Customer carries out or orders carrying out of on-going and periodic inspections in accordance with the instruction manual, and confirms
that in Inspection and Maintenance Chart.
8. Within the extended warranty period (36 months), it is the Obligor who has the exclusive right to carry out periodic inspections. The perfor-
med works do not extend the warranty period for the unit or its components.
9. Physical defects that also include failure to provide clear specifications for the unit by the Warrantor, which are found within the warranty
period, shall be removed (repaired) free of charge on the unit installation site within the period of no longer than 14 calendar days from the date
of reporting of the defect, unless it is necessary to immediately import a defective part, and then the above period should be extended by the
time required to deliver the part. If the repair cannot be carried out or due to its unreasonably high cost, the Obligor shall replace the unit or its
part for a new one.
10. The Warrantor shall decide how the defect is to be removed.
11.
Parts replaced during the repair shall become a property of the Warrantor.
12.
The Warrantor shall be relieved of responsibility for damages and/or the device’s malfunction in particular being the result of:
a) mechanical damages being consequence of improper assembly, and in particular improper installation of the supply system, handling
carried out by personnel other than the Warrantor or the Obligor,
b) improper storage of the unit, its use not in accordance with the unit instruction manual, tampering with the device or attempts to carry
out any repairs on user’s own,
c) replacement of parts without the consent of the Obligor, further use of the unit with the defect identified by the Buyer,
d) random incidents, Force Majeure including weather phenomena,
e) mistakes during operation, no or improper maintenance, adjustment or use not in accordance with guidelines herein,
f) use of non-original spare parts and components (motors, fans, filters, etc.) for the unit without consent of the Warrantor,
g) failure to follow terms of periodic inspections, i.e. every 6 months and no on-going maintenance between these inspections,
h) operation of the unit in the environment with aggressive chemical agents to the extent for which the unit has not been designed or in
environment the dusting of which requires de-dusting devices to be installed in rooms,
i) use of supply water and boiler water with parameters other than specified in PN-85/C-04601.
13.
The following situations are excluded from the Warranty:
a) systems (units) of other origin, which the unit is a part of,
b) parts subject to tear and wear, consumables (filters, gaskets, light bulbs, V-belts, fuses, etc.),
c) activities taken in accordance with guidelines in the unit instruction manual within standard maintenance and inspections,
d) costs for travel of the Obligor’s or Warrantor’s service technicians,
e) compensation for losses or increased costs incurred by the Buyer due to stoppage of the units for the period of waiting for carrying out
of a warranty repair.
14.
If the call for service is unfounded, the Buyer shall bear all the related costs.
15. To confirm keeping the terms and scope of activities intended for the unit servicing, records are made by qualified personnel in Inspection
and Maintenance Chart.
16. The Warrantor shall be responsible for physical defects of the unit within the normal value of the defective parts that shall be understood as
their value at prices of purchase valid at the Warrantor on the date of carrying out of a warranty repair.
17. The Warrantor shall not bear any responsibility for losses incurred by the Buyer or third persons being result of the motion of the unit caused
in particular by failure to keep conditions in item 12.
18. If a part or a component is replaced, the warranty period for the unit shall be extended by the time when the Customer had no possibility
to use the unit.
19. The Buyer shall provide the Obligor with a free access to rooms where the units are located. For units installed at considerable heights,
the Buyer shall, on his own, provide adequate scaffolds and lifting equipment. The Buyer is obliged to carry out hydraulic disassembly of heat
exchangers.
20. Any claims should be submitted at a local Representation in writing on the service request form by fax or e-mail along with a copy of Com-
missioning Report.
21.
The Obligor shall refuse to carry out warranty activities (periodic maintenance or repair) if the Warrantor or the Obligor are not paid the dues
for the unit or for a service previously delivered.
DATE OF SALE
STAMP AND SIGNATURE
Special Warranty Terms and Conditions:
Warranty period extension up to ........... months.
Other:
STAMP AND SIGNATURE
